Library IT Support Specialist - Digital Services

Digital Preservation Coalition; City of Brisbane; On-site; AUD 83,776 - 93,121; Full time

Job summary

A leading university library in Australia is seeking a Library IT Officer to maintain and enhance digital services. You will provide essential Tier 1–2 technical support and contribute to innovative projects, particularly those supporting Indigenous collections. The ideal candidate should have a collaborative spirit and strong problem-solving skills, ensuring excellent service delivery to library users. This full-time role is crucial to improving user experience and engagement with digital resources.

Qualifications

• Experience in providing Tier 1–2 technical support across library systems.
• Ability to contribute to digital service innovation projects.
• Strong communication skills to work with diverse teams.

Responsibilities

• Maintain and improve digital services for UQ Library.
• Provide technical support across library systems and devices.
• Contribute to Aboriginal and Torres Strait Islander collections.

Skills

Tier 1–2 technical support

Collaborative problem-solving

Customer-centric approach

Job description

A leading university library in Australia is seeking a Library IT Officer to maintain and enhance digital services. You will provide essential Tier 1–2 technical support and contribute to innovative projects, particularly those supporting Indigenous collections. The ideal candidate should have a collaborative spirit and strong problem-solving skills, ensuring excellent service delivery to library users. This full-time role is crucial to improving user experience and engagement with digital resources.