Library Technical Officer

City of Perth; Perth; On-site; AUD 92,000 - 97,000; Full time

Job summary

The City of Perth Library is seeking a Library Technical Officer to support and maintain its technology systems and digital services. You will ensure smooth operation of library hardware and software, including public computers, printing, copying and scanning services, RFID and AV equipment.

Working with the Team Leader Technical Services, you will troubleshoot the integrated library management system, support staff, and provide training to staff and customers to enhance digital literacy and

Qualifications

• Proven problem-solving abilities and initiative to independently resolve technical issues in a customer-focused environment.
• Experience supporting and troubleshooting PCs, multi-function devices and customer-facing printing, copying, and scanning services.
• Experience working with vendors to support an IT environment.
• Strong technical capability across hardware and software, including Windows 11 and Microsoft 365 applications.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly and provide effective training and support to staff and library customers with varying levels of digital literacy.

Responsibilities

• Maintain and support the library’s technology infrastructure, including RFID equipment, public computers, digital signage, mobile duress systems, and audio-visual equipment.
• Administer and troubleshoot library-specific software and applications, ensuring reliable and effective service delivery.
• Provide technical support to library customers, resolving issues relating to printing, scanning, copying, and other digital services.
• Deliver training and ongoing support to library staff on corporate and library technologies through formal trainings sessions and one-on-one assistance.
• Contribute to a seamless customer experience by ensuring library technology systems remain operational, accessible, and user-friendly.

Skills

Problem-solving

IT troubleshooting

Windows 11

Microsoft 365

Communication skills

Staff training

Tools

RFID systems

Public computers

Printers/Scanners

MFD support

AV equipment

Library management systems

Job description

Community Development | Library Services

• $91,923 to $97,346 per annum, plussuperannuation
• Full-time, permanent
• CBD Location | City of Perth Library

As the capital city of Western Australia, the City of Perth is aLocal Government that is ambitious for the future. To achieve ouraims, we recruit the very best people who understand the Cityexists to enable and deliver the aspirations of the community.

The Opportunity

Join the City of Perth Library as a LibraryTechnical Officer, where you will play a key role in supporting andmaintaining the library’s technology systems and digital services.This position is responsible for ensuring the smooth operation oflibrary hardware and software, including public computers,printing, copying and scanning services, audio-visual equipment,and mobile duress systems.

Working closely with the Team Leader Technical Services, youwill assist in troubleshooting and supporting the integratedlibrary management system and digital resources. You will alsoprovide guidance and training to library staff, respond to customertechnology enquiries, and contribute to the delivery of digitalliteracy initiatives that enhance the community’s access toinformation and technology.

Reporting to the Technical Services Team Leader at our City ofPerth Library, your key responsibilities will include:

• Maintain and support the library’s technologyinfrastructure, including RFID equipment, public computers,digital signage, mobile duress systems, and audio-visualequipment.
• Administer and troubleshoot library-specific software andapplications, ensuring reliable and effective servicedelivery.
• Provide technical support to library customers, resolvingissues relating to printing, scanning, copying, and otherdigital services.
• Deliver training and ongoing support to library staff oncorporate and library technologies through both formal trainingsessions and one-on-one assistance.
• Contribute to a seamless customer experience by ensuringlibrary technology systems remain operational, accessible, anduser-friendly.

About You

To succeed in this role, you will possess:

• Proven problem-solving abilities and the initiative toindependently resolve technical issues in a customer-focusedenvironment.
• Experience supporting and troubleshooting PCs,multi-function devices and customer-facing printing, copying,and scanning services.
• Experience working with vendors to support an ITenvironment.
• Strong technical capability across a broad range ofhardware and software, including Windows 11 and Microsoft 365applications.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly and provideeffective training and support to staff and library customerswith varying levels of digital literacy.

If your experience and capabilities match these criteria, wewelcome your application.

Above all, you will live our values of Commitment, Teamwork,Courage and Respect that allow us to come together to lead andsupport the community.

Please view the attached Application Pack to learn more aboutthe role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate,current passport or current visa);
• A satisfactory National Police Clearance (dated within 3months).

Applicants may also be considered for similar positions withinthe City of Perth.

We’re continuing to build a gender-equitable team and a culturethat’s just as diverse, inclusive and welcoming as the City ofPerth Community. We encourage applications from people of all ages,cultures (including Aboriginal and Torres Strait Islander peoples),abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitmentprocess will disqualify your application.

For further information please contact Joanne Karagiannis, Team Leader Technical Service, 08 9461 3575 or email [e-mail].

Attachments

• Application Pack - Library Technical Officer.pdf
• Collection Notice.pdf