Library Services Officer — Hybrid Frontline Support

Griffith University Employees, Location, Alumni; Brisbane; Hybrid; AUD 76,000 - 80,000; Full time

Benefits offered by this job

17% superannuation

Learning and development opportunities

Some mix of on campus and work from / 

Salary packaging options

Job summary

Griffith University Library invites applications for a Library Services Officer, Library Campus Services, to provide frontline services across multiple touchpoints, including face-to-face, telephone and digital platforms. The role supports access to resources, research assistance and information literacy development for students and staff.

Based at Brisbane City (South Bank), the position is full-time, with availability to work at other campus libraries including Brisbane CBD, Logan and Nathan.

Qualifications

• Completed or enrolled in an Australian Library and Information Association accredited course with relevant experience, or relevant library experience.

Responsibilities

• Deliver a positive library experience for clients at online and on-campus service points.
• Support clients in accessing library resources using the catalogue and databases.
• Foster information literacy skills at first tier and support learning journeys.
• Assist with research and referencing for assignments and direct to self-help resources.
• Support interlibrary loans and access to materials via reading lists.
• Use digital literacy to diagnose access issues and coordinate with other teams.

Skills

Customer service

Research assistance

Information literacy

Digital literacy

Education

Australian Library and Information Association accredited course

Tools

Library catalogue

Electronic databases

Job description

Griffith University Library invites applications for a Library Services Officer, Library Campus Services, to provide frontline services across multiple touchpoints, including face-to-face, telephone and digital platforms. The role supports access to resources, research assistance and information literacy development for students and staff.

Based at Brisbane City (South Bank), the position is full-time, with availability to work at other campus libraries including Brisbane CBD, Logan and Nathan.