Frontline Library Services Officer - Research & Access

Griffith International; Brisbane; On-site; AUD 76,000 - 80,000; Full time

Benefits offered by this job

Learning & development opportunities

Hybrid work options

Salary packaging & health discounts

Job summary

Griffith University Library operates five campus libraries and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients to deliver useful and timely products and services, with access to resources.

As a Library Services Officer, Library Campus Services, you will provide frontline support including general enquiries, research assistance, resource access and computing help via face-to-face, phone

Qualifications

• Completed or enrolled in an ALIA accredited library course with relevant experience.
• Willing to work across multiple campus locations and on public holidays, shifts and weekends.

Responsibilities

• Deliver a positive library experience to clients at face-to-face and digital service points.
• Assist clients in accessing library resources via catalogue, databases and online tools.
• Foster information literacy and learning journeys at first tier level.
• Assist with research and referencing for assignments and direct users to self-help resources.
• Co-ordinate Interlibrary Loans and access to materials via reading lists and projects.
• Diagnose access issues using digital literacy skills and involve other teams when needed.

Skills

Library frontline service

Information literacy

Public holidays/weekend availability

Education

ALIA accredited library course

Tools

Library catalogue

Electronic databases

Online resources

Job description

Griffith University Library operates five campus libraries and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients to deliver useful and timely products and services, with access to resources.

As a Library Services Officer, Library Campus Services, you will provide frontline support including general enquiries, research assistance, resource access and computing help via face-to-face, phone