Hybrid Library IT Support Specialist

The University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

17% super

17.5% leave loading

Flexible and hybrid working options

Health and wellbeing programs

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Up to 26 weeks parental leave

Job summary

UQ Library is seeking a Library Information Technology Officer for a full-time permanent position based at the St Lucia campus. You will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement.

Working within the Student Digital Capability Support team you will help staff and students maximise daily digital tools by analysing complex scenarios, troubleshooting and resolving issues, and developing students’ digital

Qualifications

• Bachelor’s degree with a significant computing component or equivalent experience.
• Experience providing technical support across Windows, Unix/Linux, MacOS and mobile operating systems.
• Strong interpersonal and communication skills to engage with clients, colleagues and stakeholders.

Responsibilities

• Assess client needs, troubleshoot technical issues and deliver effective solutions in person and through remote assistance channels.
• Investigate complex technology issues, develop and maintain support documentation, and identify process improvements that strengthen client experience and team efficiency.
• Contribute to Library initiatives and projects, including evaluating and implementing new technologies and collaborating with teams across UQ.
• Build digital capability by supporting students, sharing knowledge with colleagues, maintaining accurate service records and developing skills.

Skills

Windows OS

Unix/Linux

Mac OS

Customer service

Communication

Education

Bachelor's degree with computing component

Job description

UQ Library is seeking a Library Information Technology Officer for a full-time permanent position based at the St Lucia campus. You will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement.

Working within the Student Digital Capability Support team you will help staff and students maximise daily digital tools by analysing complex scenarios, troubleshooting and resolving issues, and developing students’ digital