Library Officer: Customer-Focused, Hybrid & 9-Day Fortnight

Sunshine Coast Council; Caloundra; Vor Ort; AUD 48.000 - 60.000; Vollzeit

Benefits dieser Stelle

Wellbeing initiatives

Flexible working including 9-day F/Ft

Salary packaging options

Zusammenfassung

Sunshine Coast Council invites applications for a Library Officer to create welcoming and engaging library experiences for the community. You will deliver customer service, connect customers with information and technology, and support programs that encourage learning and participation.

As part of a dynamic team, you’ll handle digital services, assist with programs, maintain inviting spaces, and help libraries remain vibrant hubs for connection and lifelong learning. Weekend work is required.

Qualifikationen

• Certificate III in Library and Information Services or equivalent qualification/experience.
• Strong customer service and communication skills.
• Ability to engage confidently with diverse customers and community groups.
• Experience using technology and digital platforms, with the confidence to support others to do the same.
• Excellent organisational skills and the ability to adapt in a fast-paced environment.
• Collaborative and proactive approach to working within a team.
• Passion for promoting literacy, learning and access to information.

Aufgaben

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

Kenntnisse

Customer service

Communication

Digital literacy

Diverse communities

Organisational skills

Teamwork

Literacy advocacy

Ausbildung

Certificate III in Library & Information Services or equivalent

Jobbeschreibung

Sunshine Coast Council invites applications for a Library Officer to create welcoming and engaging library experiences for the community. You will deliver customer service, connect customers with information and technology, and support programs that encourage learning and participation.

As part of a dynamic team, you’ll handle digital services, assist with programs, maintain inviting spaces, and help libraries remain vibrant hubs for connection and lifelong learning. Weekend work is required.