Library IT Support Specialist - Student Digital Skills

University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

17% super

Flexible/hybrid working

Health & wellbeing programs

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Job summary

University of Queensland is seeking a Library Information Technology Officer based at St Lucia. You will provide responsive technical support across hardware, UQ systems and personal devices, helping staff and students make the most of digital tools.

Join a student-facing team delivering high-quality service while contributing to projects and technology evaluations. A computing degree or equivalent experience, strong troubleshooting, and customer skills are essential.

Qualifications

• Bachelor's degree with a significant computing component or equivalent experience.
• Experience providing technical support across Windows/Unix/Linux/Mac environments.
• Strong communication and customer service skills in an IT setting.

Responsibilities

• Assess client needs and troubleshoot technical issues across in-person and remote channels.
• Develop and maintain support documentation and improve processes for efficiency.
• Collaborate on library technology projects and evaluate new technologies.
• Build digital capability by training staff and maintaining accurate service records.
• Liaise with LTS, ITS and other stakeholders to resolve issues for students and staff.

Skills

Technical support

Operating systems

Interpersonal skills

Education

Bachelor's degree in computing

Tools

Windows

Unix/Linux

Macintosh

Job description

University of Queensland is seeking a Library Information Technology Officer based at St Lucia. You will provide responsive technical support across hardware, UQ systems and personal devices, helping staff and students make the most of digital tools.

Join a student-facing team delivering high-quality service while contributing to projects and technology evaluations. A computing degree or equivalent experience, strong troubleshooting, and customer skills are essential.