Level 2 Service Desk Analyst — ITSM & AD Specialist (Perth)

Rashi Joshi

Perth

On-site

AUD 65,000 - 90,000

Full time

2 days ago

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Job summary

Hays Technology is seeking an experienced Service Desk Analyst (Level 2) to join a well-established organisation in Perth. You will provide first and second-level support across a broad range of technology platforms and services, acting as the first point of contact for end users and ensuring incidents are resolved efficiently with excellent customer service.

This 6-month contract offers a collaborative team, exposure to ITIL processes, Active Directory administration, and opportunities to

Qualifications

Experience in a Service Desk, Help Desk or Desktop Support role.
Strong knowledge of Microsoft technologies and Active Directory.
Experience supporting PC hardware, software and mobile devices.
Exposure to ITIL processes and service management best practices.

Responsibilities

Provide frontline support for IT systems, applications, devices and services.
Troubleshoot and resolve hardware, software and user access issues.
Manage user accounts and permissions through Active Directory and related systems.
Support mobile devices including Android, iPhone and tablets.
Maintain accurate ticketing, asset management and service records within the ITSM platform.
Work within established SLAs.
Contribute to service improvement initiatives and knowledge-sharing activities.
Assist with technology-related projects and deployments as required.