Service Desk Analyst

Collaborate Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Profit sharing

Job summary

Collaborate Recruitment in Sydney Hills District NSW is seeking a Service Desk Analyst for a permanent on-site role based in North Rocks. The position supports Active Directory, Windows 10, Office 365, ERP systems, and general network devices.

On offer is a pathway to growth with excellent company profit sharing and on-site parking. The role is the face of IT, handling inquiries by phone, email and face to face, with opportunities to participate in IT initiatives and projects within a

Qualifications

• Previous experience as a Service Desk Analyst.
• Experience supporting AD, Windows 10, Office 365, ERP systems.
• Experience in customer-facing technology roles.

Responsibilities

• First point of contact for IT issues and queries.
• Provide IT support over the phone, emails and face to face.
• Log, triage, and troubleshoot first level IT requests and incidents.
• User administration – onboarding and offboarding.
• 1st level support for AD, Windows 10, Office 365, ERP systems.
• Participate in various IT projects and initiatives.

Skills

Active Directory

Windows 10

Office 365

ERP systems

Customer-facing

IT support

Phone and Email support

Troubleshooting

Job description

Collaborate Recruitment – Sydney Hills District NSW

Permanent

1mo ago , from Collaborate Recruitment Pty Ltd

• Permanent role|On Site parking |Based in North Rocks, Sydney
• Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only
• Be the face of IT |Great career growth| Excellent company profit sharing

Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.

- Be the face of IT |Great career growth| Excellent company profit sharing|AU Citizens/PR only

Key Responsibilities:

• First point of contact for all IT related issues and queries
• Providing IT Support over the phone, emails and face to face
• Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.
• User Administration - on-boarding and off boarding.
• 1st level support for Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
• Participate in various projects and IT initiatives.

Key Skills Required:

• Previous experience in a Service Desk Analyst role
• Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
• Experience in a customer-facing technology role.
• Experience in Active Directory for managing users and groups
• Competent in troubleshooting Mobile Devices such as iPhones, iPads.
• Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
• Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes
• Outstanding communication and stakeholder management skills

Please Note: All resumes MUST be submitted in Word format.