IT Service Desk Analyst – 3-Month Fixed Term

Housing Choices Australia; Perth; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

16 weeks paid parental leave

5 weeks annual leave

Flexible working arrangements

Job summary

Housing Choices Australia is seeking an Enterprise Service Desk Analyst on a 3-month maximum-term contract, based in East Perth. You will provide 1st/2nd level ICT support, manage incidents and service requests, and assist with Azure and Intune administration.

The ideal candidate has IT qualifications and 2+ years in service delivery, experience with Windows 10/11 and Microsoft 365, and strong customer-focused communication in a fast-paced environment.

Qualifications

• Relevant tertiary qualification in IT or related discipline or equivalent experience.
• 2+ years’ experience in Service Delivery within a medium to large organisation.
• Experience supporting Windows 10/11 desktop environments, Microsoft 365 applications, and SOE.
• Knowledge of Microsoft Intune, Entra ID, endpoint management, and modern workplace technologies.
• Experience with user lifecycle management including MFA and access provisioning.
• Experience using ITSM tools and working within agreed service levels.
• Excellent customer service, troubleshooting, and communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Deliver high-quality IT support by managing incidents, service requests, changes, and problem resolution within SLAs.
• Provide hands‑on support for laptops, mobile devices, printers, and business systems.
• Administer user accounts and cloud services including Azure and Intune.
• Collaborate with internal teams and external providers to resolve complex issues.
• Maintain IT assets, software licensing, system documentation, knowledge bases, and backups.

Skills

IT Service Delivery

Windows 10/11

Microsoft 365

Intune

Entra ID

Azure

MFA

ITSM Tools

Education

Relevant IT qualification or degree

Tools

Microsoft Intune

Entra ID

Azure

Microsoft 365

Job description

Housing Choices Australia is seeking an Enterprise Service Desk Analyst on a 3-month maximum-term contract, based in East Perth. You will provide 1st/2nd level ICT support, manage incidents and service requests, and assist with Azure and Intune administration.

The ideal candidate has IT qualifications and 2+ years in service delivery, experience with Windows 10/11 and Microsoft 365, and strong customer-focused communication in a fast-paced environment.