Junior IT Service Desk Analyst: Frontline Support & Growth

Professional Search Group; Western Australia; On-site; AUD 52,000 - 64,000; Full time

Job summary

Professional Search Group is assisting a Perth eastern-suburbs tech firm to recruit a Level 1 Service Desk Officer. You will provide frontline IT support for end-users and help resolve day-to-day IT questions.

You’ll troubleshoot Office 365, SharePoint, Exchange and Azure AD issues, document requests, and collaborate with the IT team to resolve problems while aiming to meet SLAs and grow into more senior roles.

Responsibilities

• Provide frontline IT support for end-users.
• Troubleshoot Office 365, SharePoint, Exchange and Azure AD issues.
• Document requests and coordinate with IT to resolve problems.
• Aiming to meet SLAs and grow into more senior roles.

Job description

Professional Search Group is assisting a Perth eastern-suburbs tech firm to recruit a Level 1 Service Desk Officer. You will provide frontline IT support for end-users and help resolve day-to-day IT questions.

You’ll troubleshoot Office 365, SharePoint, Exchange and Azure AD issues, document requests, and collaborate with the IT team to resolve problems while aiming to meet SLAs and grow into more senior roles.