Service Desk Engineer - Level 1

Professional Search Group; Baldivis; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Supportive team environment

Competitive compensation package

Convenient location in Perth

Job summary

Professional Search Group is assisting a Perth eastern-suburbs tech firm to recruit a Level 1 Service Desk Officer. The role focuses on frontline IT support for end-users, handling day-to-day technical questions and ensuring smooth service delivery.

You’ll troubleshoot Office 365, SharePoint, Exchange and Azure AD issues, document requests, and collaborate with the IT team to resolve problems while aiming to meet SLAs and grow into more senior roles.

Qualifications

• Experience in a similar Level 1 IT service desk role.
• Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
• Strong ICT troubleshooting and problem-solving skills.
• Excellent communication and phone manners.
• Ability to prioritize tasks to meet SLAs.

Responsibilities

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Skills

Customer focus

IT support

Communication skills

SLAs awareness

Problem solving

Learning mindset

Team collaboration

Availability Mon-Fri 8:30-5

Tools

Office 365

SharePoint

Exchange

Azure AD

Windows AD

Ticketing system

Job description

Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Knowledge of Office 365 and Windows AD.
• Intermediate Level 1 ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Good attention to detail.
• Availability to work Monday - Friday, 8:30 am - 5 pm
• Candidates must be permanent residents or citizens

What's in it for you!

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth's eastern suburbs.