Level 2 Service Desk Engineer | MSP Growth Path

Professional Search Group; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Supportive team environment

Competitive pay

Convenient location in Perth

Job summary

Professional Search Group is seeking a Level 2 Service Desk Officer for their Perth-based client located in the eastern suburbs. You will be at the forefront of IT support, assisting clients with day-to-day technical needs and collaborating with the IT team to deliver effective solutions.

The role requires experience in Office 365, AD, and MSP environments, plus a strong customer-focused approach and excellent communication skills.

Qualifications

• Strong customer focus and a passion for helping others.
• Knowledge of Office 365 and Windows AD.
• Excellent communication and professional phone manners.
• Ability to prioritize tasks to meet SLAs.
• Permanent residents or citizens.

Responsibilities

• Provide first and second line technical support to end-users.
• Troubleshoot and resolve IT-related queries and issues.
• Document and track support requests.
• Collaborate with IT team to find solutions.
• Administer Office 365, Exchange, Intune, conditional access, and SharePoint.

Skills

IT support

Office 365

Active Directory

Networking

Windows Server

Hyper-V

VMware

Fortinet

MSP experience

Customer service

Tools

ConnectWise PSA

ScreenConnect

Job description

Professional Search Group is seeking a Level 2 Service Desk Officer for their Perth-based client located in the eastern suburbs. You will be at the forefront of IT support, assisting clients with day-to-day technical needs and collaborating with the IT team to deliver effective solutions.

The role requires experience in Office 365, AD, and MSP environments, plus a strong customer-focused approach and excellent communication skills.