Level 2 IT Technician: Microsoft 365 & Networking Support

Evolution IT; Townsville City; Hybrid; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Friendly, supportive team

Career development opportunities

Job summary

Evolution IT in Townsville is seeking an experienced Level 2 IT Technician to join our friendly, growing team. You will troubleshoot, provide onsite and remote support to business clients, and manage Microsoft 365, Exchange Online, Active Directory and Intune, plus Windows Server/Windows desktops.

The role offers a competitive salary, professional development, and a supportive environment with opportunities to work across diverse client systems.

Qualifications

• Level 2 IT support experience in a helpdesk, on-site or MSP environment.
• Strong working knowledge of Microsoft 365, Active Directory and Intune.
• Experience supporting Windows Server and Windows 10/11 environments.
• Solid networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewall basics.

Responsibilities

• Respond to inbound support calls, emails and service requests.
• Diagnose and resolve Level 2 technical issues within service levels.
• Provide professional onsite and remote IT support to business clients.
• Administer and troubleshoot Microsoft 365, Exchange Online, Active Directory and Intune.
• Support Windows Server and Windows desktop environments.
• Configure and troubleshoot networking equipment, including firewalls, routers, switches and wireless networks.
• Install, configure and maintain computers, software, printers and IT peripherals.
• Assist with user onboarding, offboarding and account management.
• Liaise with third-party vendors and maintain accurate service tickets and documentation.

Skills

Customer service

Troubleshooting

Teamwork

Time management

Education

Microsoft certifications / IT qualifications

Tools

Microsoft 365

Active Directory

Intune

Windows Server

Windows 10/11

Networking (TCP/IP, DNS, DHCP)

VPNs & Firewalls

Job description

Evolution IT in Townsville is seeking an experienced Level 2 IT Technician to join our friendly, growing team. You will troubleshoot, provide onsite and remote support to business clients, and manage Microsoft 365, Exchange Online, Active Directory and Intune, plus Windows Server/Windows desktops.

The role offers a competitive salary, professional development, and a supportive environment with opportunities to work across diverse client systems.