IT Technician - Level 2

Evolution IT; Townsville City; Hybrid; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Friendly, supportive team

Career development opportunities

Job summary

Evolution IT in Townsville is seeking an experienced Level 2 IT Technician to join our friendly, growing team. You will troubleshoot, provide onsite and remote support to business clients, and manage Microsoft 365, Exchange Online, Active Directory and Intune, plus Windows Server/Windows desktops.

The role offers a competitive salary, professional development, and a supportive environment with opportunities to work across diverse client systems.

Qualifications

• Level 2 IT support experience in a helpdesk, on-site or MSP environment.
• Strong working knowledge of Microsoft 365, Active Directory and Intune.
• Experience supporting Windows Server and Windows 10/11 environments.
• Solid networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewall basics.

Responsibilities

• Respond to inbound support calls, emails and service requests.
• Diagnose and resolve Level 2 technical issues within service levels.
• Provide professional onsite and remote IT support to business clients.
• Administer and troubleshoot Microsoft 365, Exchange Online, Active Directory and Intune.
• Support Windows Server and Windows desktop environments.
• Configure and troubleshoot networking equipment, including firewalls, routers, switches and wireless networks.
• Install, configure and maintain computers, software, printers and IT peripherals.
• Assist with user onboarding, offboarding and account management.
• Liaise with third-party vendors and maintain accurate service tickets and documentation.

Skills

Customer service

Troubleshooting

Teamwork

Time management

Education

Microsoft certifications / IT qualifications

Tools

Microsoft 365

Active Directory

Intune

Windows Server

Windows 10/11

Networking (TCP/IP, DNS, DHCP)

VPNs & Firewalls

Job description

Are you an experienced Level 2 IT Technician looking for your next opportunity?

Evolution IT is looking for a motivated and skilled Level 2 IT Technician to join our friendly and growing team in Townsville.

If you enjoy troubleshooting, working with Microsoft 365, supporting business networks and delivering excellent customer service, we'd love to hear from you!

About Us

Evolution IT is an established IT services provider with over 20 years of experience delivering reliable IT support, cybersecurity, cloud solutions and managed services to businesses across North Queensland.

We're a supportive, close-knit team that takes pride in delivering quality service, solving problems and building strong relationships with our clients.

Key Responsibilities

• Respond to inbound support calls, emails and service requests.
• Diagnose and resolve Level 2 technical issues within agreed service levels.
• Provide professional onsite and remote IT support to business clients.
• Administer and troubleshoot Microsoft 365, Exchange Online, Active Directory and Intune.
• Support Windows Server and Windows desktop environments.
• Configure and troubleshoot networking equipment, including firewalls, routers, switches and wireless networks.
• Install, configure and maintain computers, software, printers and IT peripherals.
• Assist with user on-boarding, off-boarding and account management.
• Liaise with third-party vendors and
• Maintain accurate service tickets and technical documentation.

About You

We're looking for someone who is technically capable, enjoys helping people and can confidently manage day-to-day IT support requirements.

To be successful, you'll have:

• Previous experience in a Level 2 IT support, helpdesk or MSP environment.
• Strong working knowledge of Microsoft 365, Active Directory and Intune.
• Experience supporting Windows Server and Windows 10/11 environments.
• Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs and firewalls.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• A positive attitude and willingness to learn.
• Ability to work both independently and as part of a team.
• Current driver's license and access to a reliable vehicle.

Highly regarded but not essential:

• Experience working within a Managed Service Provider (MSP).
• Microsoft certifications or relevant IT qualifications.
• Experience with cybersecurity, endpoint protection and backup solutions.
• Familiarity with remote monitoring and management (RMM) tools.
• Experience with VoIP phone systems and cloud technologies.

What We Offer

• Competitive salary package based on skills and experience.
• Friendly, supportive and collaborative team environment.
• Exposure to a wide variety of clients, systems and technologies.
• Opportunities to develop your technical skills and grow professionally.

Evolution IT is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.