Level 2 & 3 - Support and Project work (100% WFH Role)

Total Computer Technology; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Total Computer Technology is seeking a Level 2/3 Support and Project Engineer to join our remote team. The role is 100% work-from-home with occasional onsite client work in Brisbane, and you must be based in Brisbane.

You'll provide advanced IT support in an MSP setting and help enhance client IT experiences. The position emphasizes Microsoft 365, Azure AD, MFA, Intune, and Windows Server administration, with opportunity for growth and progression within a well-established MSP.

Qualifications

• 3 years of proven Level 2 + 3 IT support experience within an MSP environment.
• Strong expertise in Microsoft 365, Azure AD, MFA, Intune, and related technologies.
• Windows stack – Implementing and administering server operating systems, Active Directory, and Remote Desktop.
• Excellent problem-solving skills and the ability to manage complex issues autonomously.
• Exceptional communication skills and a positive attitude.
• Ability to take 100% ownership of everything you do and ensure its accurate and timely completion.
• Report writing and documentation skills.
• A genuine eagerness to learn and grow professionally.
• Driver's license is required.

Responsibilities

• Providing advanced Level 2 + 3 technical support, troubleshooting complex IT issues.
• Managing and administering Microsoft 365 environments.
• Acting as a technical escalation point and mentoring junior team members.
• Helping to enhance our customers' overall IT experience by providing excellent, timely customer service

Skills

MSP experience

Problem solving

Communication skills

Ownership & accountability

Report writing

Willingness to learn

Tools

Microsoft 365

Azure AD

MFA

Intune

Active Directory

Remote Desktop

Windows Server

Job description

Level 2 & 3 - Support and Project work (100% WFH Role)

Position in a well established Managed Service Provider

Fun, fast paced team environment

100% WFH Role with occasional onsite client work in Brisbane

Must be based in Brisbane

Total Computer Technology has been operating for over 29 years and is considered a leader in providing managed services.

We have 5 offices in Sydney, Melbourne and regional VIC. Our clients are located throughout Australia and New Zealand, across all major industries.We are currently looking for aLevel 2 / Level 3 Support and Project Engineer to join our team remotely.

** There will be some occasional onsite work in Brisbane * *

What You'll Be Doing:

Providing advanced Level 2 + 3 technical support, troubleshooting complex IT issues.

Managing and administering Microsoft 365 environments.

Acting as a technical escalation point and mentoring junior team members.

Helping to enhance our customers' overall IT experience by providing excellent, timely customer service

What We're Looking For:

3 years of proven Level 2 + 3 IT support experience within an MSP environment.

Strong expertise in Microsoft 365, Azure AD, MFA, Intune, and related technologies.

Windows Stack - Implementing and administering server operating systems, Active Directory, and Remote Desktop.

Excellent problem-solving skills and the ability to manage complex issues autonomously.

Exceptional communication skills and a positive attitude.

Ability to Take 100% ownership of everything you do and ensure its accurate and timely completion.

Report writing and documentation skills

A genuine eagerness to learn and grow professionally.

Driver's license is required.

Great career opportunities with plenty of scope for progression.