Help Desk Support (L2)

Rec4Tech; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Paid certifications upon successful  

Opportunities to assist with client  

Support from experienced senior  

Friendly team that values learning,  

Job summary

Rec4Tech on the Gold Coast is seeking a Level 2 Help Desk Engineer for a full-time, office-based role delivering remote and onsite support. You will manage Level 1 and 2 requests, assist users with Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint, and travel to client locations as needed.

You will join a growing MSP with a friendly, learning-focused team that values accountability and excellent client service.

Qualifications

• Full Australian working rights and ability to obtain Police Check and NDIS Worker Screening clearance.
• MSP experience is strongly preferred.
• Practical Microsoft 365 administration and troubleshooting skills.
• Exposure to Entra ID, Exchange Online and Intune.
• Understanding of Windows environments and networking fundamentals.
• Experience with ticketing systems and SLAs.
• Proactive communication, documentation and customer service.
• Willingness to travel and work full-time from Gold Coast office.

Responsibilities

• Managing Level 1 and Level 2 support requests through to resolution.
• Supporting users across Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint.
• Troubleshooting Windows devices, applications, printers and connectivity issues.
• Managing user accounts, permissions, licensing and onboarding requests.
• Supporting Intune, endpoint management, VPNs and network environments.
• Assisting with Microsoft 365 migrations and client projects.
• Escalating complex issues while maintaining ownership of the client experience.
• Keeping ticket notes and technical documentation accurate and up to date.
• Providing onsite support and travelling to client locations when required.

Skills

Strong communication

Documentation

Customer service

Problem-solving

Willingness to travel

Tools

Microsoft 365 administration

Entra ID

Exchange Online

Intune

Windows networking basics

Job description

We're partnering with a growing Managed Services Provider looking for a Level 2 Help Desk Engineer to join its Gold Coast team.

This is a full-time, office-based role supporting clients remotely and onsite. Some travel will be required, including occasional overnight stays.

What's in it for you...

• Competitive salary package
• Paid certifications upon successful completion
• Opportunities to assist with client projects
• Support from experienced senior engineers
• Friendly team that values learning, accountability and great client service

We're partnering with a growing Managed Services Provider looking for a Level 2 Help Desk Engineer to join its Gold Coast team.

This is a full-time, office-based role supporting clients remotely and onsite. Some travel will be required, including occasional overnight stays.

What's in it for you...

• Competitive salary package
• Paid certifications upon successful completion
• Opportunities to assist with client projects
• Support from experienced senior engineers
• Friendly team that values learning, accountability and great client service

What you'll be doing...

• Managing Level 1 and Level 2 support requests through to resolution
• Supporting users across Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint
• Troubleshooting Windows devices, applications, printers and connectivity issues
• Managing user accounts, permissions, licensing and onboarding requests
• Supporting Intune, endpoint management, VPNs and network environments
• Assisting with Microsoft 365 migrations and client projects
• Escalating complex issues while maintaining ownership of the client experience
• Keeping ticket notes and technical documentation accurate and up to date
• Providing onsite support and travelling to client locations when required

What we're looking for...

• Full Australian working rights and the ability to obtain a Police Check and NDIS Worker Screening clearance
• Previous Level 1 or Level 2 IT support experience
• MSP experience is strongly preferred
• Practical Microsoft 365 administration and troubleshooting skills
• Exposure to Entra ID, Exchange Online and Intune
• Understanding of Windows environments and networking fundamentals
• Experience working with ticketing systems and SLAs
• Strong communication, documentation and customer service skills
• A proactive approach to problem-solving and learning
• Ability to work full-time from the Gold Coast office
• Willingness to travel and complete occasional overnight stays

You don't need to know everything on day one. We're looking for someone with a strong technical foundation, a genuine interest in technology and the confidence to ask questions when needed.

At Rec4Tech, we know diversity isn't just important, it's what makes workplaces awesome!
We don't care about labels like race, religion, gender identity, sexual orientation, age or whether you prefer pineapple on pizza. What matters is your talent and passion.
Need an adjustment during the application process? Let us know and we'll happily help.