Level 2 IT Support Engineer – Onsite, Full-Time

NextGen HR Pty Ltd; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Permanent full-time role

Competitive salary package

Career development opportunities

Collaborative team culture

Job summary

NextGen HR Pty Ltd in Castle Hill is seeking an experienced Level 2 IT Support Engineer for an office-based, five days per week role.

You will own escalated issues across Microsoft, cloud, server and network environments, troubleshoot with a hands-on approach, and ensure clients receive a great experience.

The role offers a stable, full-time position with a competitive salary and opportunities to work with senior engineers across diverse client systems.

Qualifications

• Around 4+ years of IT support experience, ideally within an MSP environment.
• Strong Microsoft 365, Azure AD and Active Directory knowledge.
• Windows Server experience.
• Azure and Microsoft Intune experience.
• Solid networking fundamentals including IP troubleshooting, subnetting, routing, connectivity and firewalls.
• Experience with backup and disaster recovery technologies such as Datto or Veeam.
• Experience working within ticketing systems such as Autotask, ConnectWise or similar.
• An understanding of SLAs and working within a fast-paced support environment.
• Strong communication skills and the confidence to deal directly with clients.

Responsibilities

• Troubleshoot and resolve Level 2 tickets across Microsoft, cloud, server and network environments.
• Support clients remotely, over the phone and occasionally face-to-face.
• Manage your tickets from start to finish and keep clients updated along the way.
• Troubleshoot Microsoft 365, Azure AD, Active Directory, Windows Server, DNS and DHCP.
• Work across networking, connectivity, firewalls and IP troubleshooting.
• Support Azure, Intune and mobile device environments.
• Assist with backups, disaster recovery and business continuity solutions.
• Work with Senior Engineers and technical specialists on escalations and trickier issues.
• Keep client documentation and knowledge‑base information accurate and up to date.
• Get involved in project work and broader technical initiatives where required.

Skills

Microsoft 365

Azure AD

Active Directory

Windows Server

Networking basics

Backup and DR concepts

Troubleshooting skills

Customer-facing communication

Tools

Datto

Veeam

Autotask

ConnectWise

Azure Intune

Job description

NextGen HR Pty Ltd in Castle Hill is seeking an experienced Level 2 IT Support Engineer for an office-based, five days per week role.

You will own escalated issues across Microsoft, cloud, server and network environments, troubleshoot with a hands-on approach, and ensure clients receive a great experience.

The role offers a stable, full-time position with a competitive salary and opportunities to work with senior engineers across diverse client systems.