Senior IT Support Technician - Microsoft 365 & PowerShell

Centacare; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Centacare in Brisbane CBD is seeking a Level 3 Client Support Technician to join our Technology Solutions team. This full-time, office-based role focuses on resolving complex IT issues, managing devices, deploying technology, and contributing to small projects that improve our services.

You will escalate and troubleshoot across hardware, software, networks, and business apps, while maintaining documentation and adhering to ITIL and SLAs.

Qualifications

• Two years+ of advanced IT support experience in enterprise environments.
• Strong Microsoft 365, Intune, AD and PowerShell experience.
• Experience with Windows endpoints and enterprise apps.
• Solid understanding of ITIL, incident management and SLAs.
• Excellent communication and documentation skills.
• Bachelor's degree in Information Technology.

Responsibilities

• Provide advanced technical support and resolve escalated incidents across hardware, software, networks, and business applications.
• Support and administer Microsoft 365, Intune, Active Directory, and related Microsoft technologies.
• Manage and maintain end-user devices and applications using Microsoft Intune, including configuration and compliance.
• Develop and maintain PowerShell scripts to support administration and automation.
• Manage user onboarding and offboarding scripts, including account provisioning and access management.
• Participate in technology projects, deployments and infrastructure improvements.
• Manage incidents, problems and changes in line with ITIL practices and SLAs.
• Create clear technical documentation, knowledge articles and support procedures.
• Share expertise with Service Desk colleagues and help develop the team's capability.

Skills

Advanced IT support

Microsoft 365

Intune

Active Directory

PowerShell scripting

Windows and devices

ITIL & SLAs

Communication skills

Documentation

Education

Bachelor's degree in Information Technology

Tools

Windows Server

Azure

VMware

Job description

Centacare in Brisbane CBD is seeking a Level 3 Client Support Technician to join our Technology Solutions team. This full-time, office-based role focuses on resolving complex IT issues, managing devices, deploying technology, and contributing to small projects that improve our services.

You will escalate and troubleshoot across hardware, software, networks, and business apps, while maintaining documentation and adhering to ITIL and SLAs.