Level 1 IT Support Technician

Workforce Extensions; Colac; On-site; AUD 55,000 - 70,000; Full time

Job summary

Workforce Extensions Geelong is seeking an experienced Level 1 IT Support Technician for a full-time opportunity based in Colac, Victoria. You will be part of the site's IT function, delivering day-to-day technical support across a busy production environment.

This on-site role focuses on hands-on assistance with desktops, mobile devices and production hardware, providing guidance and resolving issues while collaborating with IT peers.

Qualifications

• Minimum 2 years' IT support experience.
• Tertiary IT qualification or working toward one.
• Good knowledge of Microsoft 365 and Windows environments.
• Practical hardware and software troubleshooting experience.
• Experience supporting end users and resolving technical issues.
• Strong written and verbal communication skills.
• The ability to communicate with people across different areas and levels of a business.
• Strong organisation, prioritisation and time-management skills.
• Current driver's licence.
• Previous exposure to manufacturing/site-based environments would be highly regarded but is not essential.

Responsibilities

• Providing day-to-day Level 1 technical support to end users
• Supporting desktops, laptops, mobile devices, printers and peripherals
• Providing support for hardware used within the production environment
• Diagnosing and resolving common hardware, software and operating system issues
• User account administration, including password resets, user provisioning and access management
• Supporting Microsoft 365, ERP and other business applications
• Logging, categorising, prioritising and documenting incidents and service requests
• Communicating with users throughout the troubleshooting and resolution process
• Providing guidance to users on the effective use of systems and technology
• Escalating more complex technical issues to the appropriate internal resources
• Working within established IT security, access control and change management procedures

Skills

IT support

Helpdesk

Windows

Microsoft 365

Hardware troubleshooting

End user support

Communication

Time management

Team collaboration

Driver's license

Education

IT qualification

Tools

Microsoft 365

ERP system

Windows OS

Job description

Workforce Extensions Geelong is seeking an experienced Level 1 IT Support Technician for a full-time opportunity with a large and established organisation based in Colac.

Working as part of the site's IT function, you will provide responsive day-to-day technical support across a busy operational environment. You'll support users across the business while also gaining exposure to the technology and systems that support a large-scale production facility.

This is an on-site position based in Colac and would suit someone who enjoys being hands-on, solving problems and interacting directly with users rather than working exclusively through a remote helpdesk environment.

About the Role

As the Level 1 IT Support Technician, you will be one of the first points of contact for IT incidents and service requests across the site.

Your responsibilities will include:

• Providing day-to-day Level 1 technical support to end users
• Supporting desktops, laptops, mobile devices, printers and peripherals
• Providing support for hardware used within the production environment
• Diagnosing and resolving common hardware, software and operating system issues
• User account administration, including password resets, user provisioning and access management
• Supporting Microsoft 365, ERP and other business applications
• Logging, categorising, prioritising and documenting incidents and service requests
• Communicating with users throughout the troubleshooting and resolution process
• Providing guidance to users on the effective use of systems and technology
• Escalating more complex technical issues to the appropriate internal resources
• Working within established IT security, access control and change management procedures

About You

We're looking for someone who already has a solid foundation in IT support and is ready to continue developing their technical capability within a larger operational environment.

To be considered, you will ideally have:

• Minimum 2 years' experience in an IT support, helpdesk, service desk or similar technical position
• A tertiary qualification in Information Technology or a related discipline, or currently be working towards one
• Good working knowledge of Microsoft 365 and Windows-based environments
• Practical hardware and software troubleshooting experience
• Experience supporting end users and resolving technical issues
• Strong written and verbal communication skills
• The confidence to communicate with people across different areas and levels of a business
• Strong organisation, prioritisation and time-management skills
• The ability to remain calm and methodical when dealing with technical issues
• The ability to work both independently and collaboratively within an IT team
• A current driver's licence

Previous exposure to manufacturing, production, warehousing, operational technology or other site-based environments would be highly regarded but is not essential.

More Than a Traditional Helpdesk Role

For the right person, one of the attractions of this opportunity is the environment you'll be working within.

Rather than supporting users entirely from behind a desk, you'll be providing IT support across a large operational site where technology plays an important role in keeping the business moving.

You'll have the opportunity to develop your knowledge of enterprise systems and gain exposure to technology used within a production environment, while working alongside more experienced IT resources who can assist with escalated and complex technical matters.

This is a full-time, on-site position based in Colac, Victoria.

It is not a remote or work-from-home position, so applicants should carefully consider their ability to work from the Colac site on an ongoing basis before applying.

Why Apply?

• Full-time opportunity with an established organisation
• Build your career beyond a traditional Level 1 helpdesk environment
• Gain exposure to IT within a large operational and production site
• Work across a varied mix of users, hardware, software and business systems
• Opportunity to further develop your technical knowledge and experience
• Join an established IT function with opportunities to learn from experienced technical professionals

If you have established Level 1 IT support experience and are looking for an opportunity where you can continue developing your skills in a hands-on environment, we'd like to hear from you.