IT Support Technician

Minerva Foods Australia; Colac; On-site; AUD 65,000 - 80,000; Full time

Job summary

Minerva Foods Australia is seeking an experienced Level 1 or Level 2 IT Support Technician to join our team. This full-time onsite role provides frontline IT support across enterprise IT and OT environments, including end-user support, server and workstation maintenance, and incident resolution.

You will log incidents, assist with system upgrades, manage Microsoft 365 and ERP support, and collaborate with third-party vendors to deliver reliable IT services.

Qualifications

• Tertiary qualification in Information Technology or related discipline (or working towards).
• Minimum two years’ experience in an IT support or technical role.
• Experience supporting operational technology or multi-site environments is advantageous.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.

Education

Tertiary qualification in Information Technology or related discipline (or working towards)

Tools

Microsoft 365

ERP systems

Service management systems

Job description

Minerva Foods Australia is seeking an experienced Level 1 or Level 2 IT Support Technicians to join our team. The IT Support Technician will provide reliable, timely, and high-quality technical support across enterprise IT and operational technology (OT) environments. The role supports end users, business systems, and site-based technologies by resolving incidents and service requests, maintaining system availability, and contributing to the continuous improvement of IT services. The position operates in a business-critical environment where system uptime, information security, and effective service delivery are essential.

This is a full-time onsite role.

• Act as the first point of contact for IT incidents and service requests.
• peripherals.
• Diagnose and resolve standard hardware, software, and operating system issues.
• Support business applications, including Microsoft 365, ERP, and other line-of-business systems.
• Accurately log, categorise, prioritise, and document incidents and requests in the service management system.
• Maintain clear communication with users and provide guidance to improve the effective use of systems.
• Escalate unresolved or complex issues in accordance with escalation procedures.
• Investigate, troubleshoot, and resolve complex, recurring, or escalated technical issues.
• Provide on-site and remote support for servers, infrastructure, and business-critical systems.
• Support operational technology environments within approved access permissions, security controls, and change management frameworks.
• Install, configure, upgrade, and maintain servers, workstations, and network-connected devices.
• Assist with system upgrades, patching programs, rollouts, and infrastructure improvements.
• Liaise with third-party vendors and managed service providers to resolve incidents and deliver services.
• Participate in IT projects, system implementations, audits, and continuous improvement initiatives.
• Conduct root cause analysis and contribute to problem and knowledge management.

Skills and Attributes

• Strong technical troubleshooting and analytical skills.
• Working knowledge of enterprise IT environments and service delivery practices.
• Ability to work independently and collaboratively in a team environment.
• Effective written and verbal communication skills.
• Strong organisational, time management, and prioritisation skills.
• Ability to remain calm and effective under pressure.
• Willingness to participate in on-call and after-hours support arrangements.

Qualifications and Experience

• Tertiary qualification in Information Technology or a related discipline (or working towards).
• Minimum two (2) years’ experience in an IT support or technical role.
• Experience supporting operational technology or multi-site environments is advantageous.