Information Technology Support Specialist

Techforce Personnel Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

A leading IT service provider is recruiting an experienced IT Support Specialist for a permanent full-time role in Melbourne. This position involves providing hands-on Level 1/2 support across a range of technologies. You will handle incidents, configure devices, and support IT operations. Ideal candidates have a background in Windows support and familiarity with Microsoft technologies. This role offers opportunities for technical growth in a dynamic environment.

Qualifications

• Experience providing Level 1/2 IT support in a helpdesk environment.
• Hands-on skills in troubleshooting hardware and software issues.
• Proficiency in Microsoft technologies and ITSM systems.

Responsibilities

• Provide Level 1 and 2 IT support across various technologies.
• Diagnose and resolve incidents through a helpdesk system.
• Configure and deploy user technology like laptops and phones.

Skills

Level 1/2 IT support

Support for Windows environments

Microsoft technologies

Troubleshooting skills

Power BI report maintenance

Tools

Active Directory

Intune

Exchange Online

Teams

SharePoint Online

Job description

Techforce is partnering with a well-established organisation to recruit an experienced IT Support Specialist for a permanent, full-time opportunity based in Melbourne. This is a hands‑on role suited to someone who is confident working independently, takes ownership of issues, and enjoys providing reliable Level 1/2 IT support across a broad internal technology environment.

Key Responsibilities

• Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
• Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
• Configure and deploy laptops, mobile phones, and end‑user technology
• Support onboarding and offboarding, including account setup, access removal, and device recovery
• Maintain IT assets, registers, and device lifecycle processes
• Support reporting and business visibility through Power BI
• Assist with system maintenance, patching, and general infrastructure support
• Maintain accurate documentation, service records, and asset information
• Liaise with internal stakeholders and external vendors where required

About You

• Level 1/2 IT support within a helpdesk or service desk environment
• Supporting Windows environments and end‑user devices
• Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
• ITSM/ticketing systems, user access, and device management
• Troubleshooting hardware, software, and basic network connectivity issues
• Power BI, including creating, maintaining, or supporting reports and dashboards

You will also be:

• Hands‑on and proactive, with a willingness to roll up your sleeves
• Comfortable working autonomously and managing competing priorities
• Someone who takes ownership and follows issues through to resolution
• A strong communicator with a practical, customer‑focused approach
• Experience with SharePoint administration, Veeam, Power Automate, Microsoft Copilot, or virtual infrastructure will be highly regarded.

What’s on Offer

• Permanent full‑time role
• Melbourne‑based position
• Broad technical exposure
• Opportunity to play a key role in day‑to‑day IT operations