Level 2 IT Support Engineer – Managed Services

Tech Barn Managed IT; City of Greater Shepparton; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Company pool vehicle

Certifications funded

Diverse range of technologies

Career development

Job summary

Tech Barn Managed IT in Shepparton is seeking a Level 2 IT Support Engineer to join our growing regional MSP. The role offers ownership of complex issues and involvement in projects across Microsoft 365, cybersecurity, cloud, networking and business communications.

We’re looking for about 3+ years in IT support or managed services, strong troubleshooting, and a proactive, organized mindset. This office-based role includes onsite customer work and regional travel as required.

Qualifications

• 3+ years in IT support, managed services or a similar technical environment.
• Experience in MSP environments preferred, but strong technicians considered for Level 2.
• Proficient with Microsoft 365, Entra ID/Azure AD and Intune.
• Strong cybersecurity awareness and ability to document configurations and issues.

Responsibilities

• Managing and resolving Level 2 support tickets and escalations.
• Troubleshooting Microsoft 365, endpoint, server and networking issues.
• Providing remote and onsite customer support.
• Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access.
• Responding to endpoint and cybersecurity alerts.
• Assisting with servers, networking, backups and infrastructure.
• Deploying computers and Microsoft 365 environments for customers.
• Supporting and deploying Yeastar and 3CX phone systems.
• Maintaining clear technical and ticket documentation.

Skills

Ownership mindset

Troubleshooting

Customer communication

Proactive and organized

Cybersecurity awareness

Documentation

Tools

Microsoft 365 administration

Entra ID / Azure AD

Intune

Windows Server

Active Directory

Networking

VLANs / Wi‑Fi

UniFi

NinjaOne

HaloPSA

Huntress

Yeastar

3CX / VoIP

PowerShell

Hyper‑V

Backup and disaster recovery

Job description

Level 2 IT Support Engineer – Managed Services

Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

Since 2019, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications.

We're now looking for a Level 2 IT Support Engineerto join our technical team.

This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

Join a Growing Regional MSP

Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

Since 2019, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications.

We're now looking for a Level 2 IT Support Engineerto join our technical team.

This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

What You'll Work On

You’ll support a broad range of customer environments and technologies, including:

• Microsoft 365, Entra ID, Exchange Online, Intune and SharePoint

• Microsoft Defender and Huntress cybersecurity solutions

• NinjaOne endpoint management, monitoring and patching

• Windows 10/11 and Windows Server

• Active Directory, Group Policy, DNS and DHCP

• Hyper-V and virtualised environments

• UniFi networking, Wi‑Fi, switching and firewalls

• Backup and disaster recovery

• Microsoft 365 migrations and security uplift projects

• New customer onboarding and infrastructure deployments

• Yeastar and 3CX cloud phone systems

• SIP, VoIP, Yealink handsets and business communications

• Microsoft Teams Rooms and meeting room technology

You won't need to know every platform on day one. We're looking for strong technical fundamentals, troubleshooting ability and someone who wants to keep learning.

About the Role

As a Level 2 Engineer, you'll take ownership of more complex support issues, assist with technical projects and help proactively improve our customers' IT environments.

Your role will include:

• Managing and resolving Level 2 support tickets and escalations

• Troubleshooting Microsoft 365, endpoint, server and networking issues

• Providing remote and onsite customer support

• Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access

• Responding to endpoint and cybersecurity alerts

• Assisting with servers, networking, backups and infrastructure

• Deploying computers, Microsoft 365 environments and customer solutions

• Supporting and deploying Yeastar and 3CX phone systems

• Assisting Level 1 technicians with escalations and technical guidance

• Identifying recurring issues, security risks and opportunities to improve customer environments

• Maintaining clear technical and ticket documentation

This role sits beyond helpdesk support. We want someone who can investigate problems, take ownership and work towards a complete resolution rather than simply passing issues along.

What We're Looking For

Ideally, you'll have around 3+ years' experience in IT support, managed services or a similar technical environment.

Previous MSP experience will be highly regarded, but we are also open to hearing from strong support technicians who are ready to step into a genuine Level 2 role.

Experience across several of the following would be beneficial:

• Microsoft 365 administration

• Entra ID / Azure AD

• Intune and endpoint management

• Windows Server and Active Directory

• Networking, VLANs and Wi‑Fi

• Cybersecurity and endpoint protection

• RMM platforms

• Backup and disaster recovery

• Hyper‑V

• PowerShell

• UniFi

• NinjaOne

• HaloPSA

• Huntress

• Yeastar, 3CX or VoIP

You do not need experience with every technology listed.

Just as importantly, we're looking for someone who:

• Takes ownership of their work

• Enjoys troubleshooting and problem solving

• Communicates well with customers and colleagues

• Is proactive and organised

• Understands the importance of cybersecurity and documentation

• Is willing to share knowledge and help less experienced technicians

• Wants to continue developing technically

What We Offer

• $65,000–$80,000 + superannuation, depending on experience and capability

• Full-time employment with a growing locally owned technology business

• Access to a company pool vehicle for customer site visits and work-related travel

• Microsoft certification exam fees funded by Tech Barn

• Exposure to a diverse range of technologies rather than being restricted to one area

• Opportunities to work on customer projects and deployments, not just support tickets

• Career development towards areas such as:

  • Level 3 / Senior Engineer

  • Projects

  • Cybersecurity

  • Microsoft 365 and cloud specialisation

  • Technical leadership

Working Arrangements

This is an office-based position from our Shepparton office, with customer site visits throughout the region when required.

Normal working hours are8:30am to 5:00pm, Monday to Friday.

Occasional project, maintenance or emergency work may need to occur outside normal business hours; however,after-hours work is outside the norm rather than a regular requirement.

Interested?

If you're an experienced IT support professional who enjoys solving problems, working across different technologies and taking ownership of customer environments, we'd like to hear from you.

Join Tech Barn and become part of a growing regional technology business where you'll have the opportunity to broaden your skills, work on meaningful customer projects and continue developing your career.