IT Support Technician (Level 1 & 2) | Managed Services

MultiTech IT Solutions; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Diverse IT exposure

Job summary

MultiTech Technology Groups Pty Ltd is seeking a Level 1 & 2 IT Support Technician to deliver remote and on-site assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for small to mid-sized businesses.

Join a dynamic MSP environment with opportunities to grow, work across Windows systems, Microsoft 365, and network infrastructure, and engage with clients to provide clear, professional support.

Qualifications

• Minimum 2 years IT support experience in MSP or IT services environment.
• A valid Australian driver’s licence for on-site visits.
• Full Australian working rights.

Responsibilities

• Provide remote and on-site IT support to small and medium businesses.
• Troubleshoot hardware, software, and networking issues.
• Manage Windows 10/11, Windows Server, and virtualization environments.
• Support Microsoft 365, including Exchange, SharePoint, and OneDrive.
• Configure VLANs, VPNs, firewalls, switches, and routers.
• Maintain PCs, servers, Macs, iOS and Android devices; ensure optimal performance.
• Communicate clearly with clients and explain technical solutions effectively.

Skills

IT support

Troubleshooting

Customer service

Networking basics

Microsoft 365 administration

Domain hosting

Windows 10/11

Windows Server

VLANs/VPNs/Firewalls

On-site & remote support

Tools

Windows Server

Microsoft 365

Virtualization

SharePoint

Job description

IT Support Technician (Level 1 & 2) | Managed Services

MultiTech Technology Groups Pty Ltd is a leading Managed Services Provider (MSP), delivering innovative IT solutions to businesses across Melbourne, Gold Coast, Brisbane, Sydney and Sunshine Coast. We specialise in providing cutting-edge cloud solutions, IT security, business automation, and end-to-end managed IT services for small to medium-sized businesses.

As a trusted technology partner, we pride ourselves in offering tailored IT support that enhances business efficiency, security, and growth. With a strong focus on professional development, we provide a dynamic and collaborative environment where IT professionals can learn, grow, and advance their careers.

As we continue to expand, we’re looking for a skilled IT Support Technician for a full-time role.

About the Role

We’re looking for a Level 1 & 2 IT Support Technician who is passionate about technology and customer service. In this role, you’ll be responsible for providing technical support to clients both remotely and on-site, troubleshooting hardware and software issues, and ensuring smooth IT operations.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving complex IT challenges, and helping businesses make the most of their technology investments.

Key Responsibilities

• IT Support & Troubleshooting: Provide remote and on-site support for smalland medium-sized businesses, understanding their unique IT needs and challenges.
• User Support: Assist end-users with hardware, software, and networking issues, ensuring minimal downtime and maximum efficiency.
• Windows & Server Management: Work with Windows 10/11, Windows Server, and virtualization technologies to deploy, configure, and maintain IT environments.
• Microsoft 365 & Cloud Solutions: Support Microsoft 365 (Exchange, SharePoint, OneDrive) and other cloud platforms to improve business productivity and collaboration.
• Networking & Security: Configure, manage, and troubleshoot network infrastructure, including VLANs, Wi-Fi, VPNs, firewalls, switches, and routers.
• Hardware & Software Maintenance: Work with servers, PCs, Macs, iOS, and Android devices, ensuring they function optimally.
• Client Communication: Build strong relationships with clients by providing clear, professional, and effective communication when explaining technical solutions.

What We’re Looking For

• 2+ years’ experience in Level 1 & 2 IT support (preferably in an MSP or IT services environment).
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
• Excellent customer service & communication skills to interact with clients at various technical skill levels.
• Networking knowledge, including TCP/IP, VLANs, VPNs, and firewall configurations.
• Experience with network hardware, such as corporate grade routers, switches, Firewall and wireless access points.
• Expertise in Microsoft 365 administration, including user management, SharePoint management and security settings.
• Experience with Domain hosting, such as Domain management, DYDNS Setup.
• Ability to work independently and collaboratively within a team.

Why Join MultiTech Technology Groups?

• Supportive Work Environment – Work with a team of skilled professionals who are passionate about technology and innovation.
• Competitive Salary Package – We offer a great remuneration package based on experience and skills.
• Diverse IT Exposure – Work with a broad range of technologies, industries, and business environments.

Requirements

• Minimum 2 years of IT support experience in the IT industry.
• A valid Australian driver’s licence (for on-site client visits).
• Full Australian working rights.