IT Support Technician (Level 1 and 2)

The Save Group Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

GI IT Security in Melbourne is seeking an IT Support Technician (Level 1 and 2) to join our team. You will provide frontline support, assist with system maintenance and ensure clients receive reliable service.

You'll work in a busy B2B environment with Microsoft 365, cloud services, end-user devices, networking, and security practices. We value detail, customer focus and a willingness to learn in a structured, process-driven setting.

Qualifications

• Curious, customer-focused, eager to learn and committed to delivering a great service.
• Follow processes and escalate issues to ensure the best outcome.
• Strong customer service, communication and interpersonal skills.
• High attention to detail and commitment to accuracy.
• Understanding of Microsoft 365, Windows OS and general IT concepts.
• Ability to work independently while contributing to a team.
• Strong problem‑solving and analytical thinking.
• Process and procedure‑focused approach to work.
• Good judgement regarding issue escalation and prioritisation.

Responsibilities

• Provide first-level technical support for hardware, software, Microsoft 365, user accounts and business applications.
• Log, prioritise, investigate and resolve support requests following established processes and service standards.
• Assist with user onboarding and offboarding, including account setup, access management and device preparation.
• Support system monitoring, updates, patching, backups and routine maintenance activities.
• Maintain accurate documentation, service records and asset information.

Skills

Customer focus

Problem solving

Communication skills

Team player

Curious learner

Process driven

Microsoft 365

Windows OS

Education

IT qualification or related discipline

Job description

Ready to launch your IT career with a team that will help you grow every step of the way?

We are looking for an IT Support Technician (Level 1 and 2) to join our team in Tullamarine. This is an excellent opportunity for an IT professional who enjoys solving problems, helping people, and learning new technologies. You will provide frontline technical support, assist with system maintenance, and help ensure clients receive a reliable and professional service experience.

Working in a B2B environment, you will gain exposure to a variety of technologies including Microsoft 365, cloud services, end-user devices, networking, security practices and business applications. This role is ideal for a recent graduate or someone with a relevant IT qualification who is looking to develop practical experience in a structured and process-driven environment.

If you're detail-oriented, enjoy working with people, know when to ask questions, and are eager to build a long-term career in IT, you'll find plenty of opportunities to learn, contribute and make a genuine impact while being supported by an experienced team.

Who We Are:

GI IT Security helps organisations build technology environments that are secure, reliable and easy to use. We design, implement and support IT systems, websites and software solutions that enable businesses to operate efficiently and confidently. Our focus is on delivering proactive support, reducing preventable issues, and helping clients leverage technology as a strategic business asset.

What You’ll Tackle Daily:

• Provide first-level technical support for hardware, software, Microsoft 365, user accounts and business applications.
• Log, prioritise, investigate and resolve support requests following established processes and service standards.
• Assist with user onboarding and offboarding, including account setup, access management and device preparation.
• Support system monitoring, updates, patching, backups and routine maintenance activities.
• Maintain accurate documentation, service records, technical notes and asset information.

This role suits a motivated IT professional looking to strengthen their technical, troubleshooting, communication and customer service skills within a professional B2B environment.

What You Bring to the Table:

• We’re looking for someone who is curious, customer‑focused, eager to learn and committed to delivering a great service experience. You enjoy following processes, take pride in getting the details right, and know when to escalations issues to ensure the best outcome. If this sounds like you, let’s talk!
• Qualification in Information Technology or a related discipline preferred
• Strong customer service, communication and interpersonal skills
• High attention to detail and commitment to accuracy
• Understanding of Microsoft 365, Windows operating systems and general IT concepts
• Ability to work independently while contributing positively to a team
• Strong problem‑solving and analytical thinking skills
• Process and procedure‑focused approach to work
• Good judgement regarding issue escalation and prioritisation

Why You’ll Love Working with Us:

• Structured learning and professional development opportunities
• Exposure to a broad range of technologies and business clients
• Supportive team environment focused on knowledge sharing
• Genuine career progression pathways for developing IT professionals
• Opportunity to build practical experience in a growing technology business

Mission & Core Values:

We make technology a reliable foundation for every organisation we support. We design, build, and manage IT systems, websites, and software that are stable, secure, and user friendly. We take ownership of what we deliver, ensuring smooth operations and reducing issues so organisations can stay focused on growth.

Values:

• Own the Outcome
• Make the Complex Simple
• Honesty, Even When It’s Hard
• Strengthen the Network
• Open Source Your Thinking

GI IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.