Leisure & Aquatics Systems Specialist - 12-Month Temp

Ourmob.com.au Chemistry Pty; Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Accrued Time Off (ATO)

Employee health and wellbeing programs

Fitness Passport

Professional growth and learning

Job summary

CBCity is seeking a Systems Officer to oversee leisure and aquatic service support systems at Roselands. You will manage point of sale, bookings, memberships, CRM, reporting and training, ensuring safe, efficient customer experiences across venues.

This is a 12-month, full-time role based in Roselands with a 35-hour week. You’ll coordinate upgrades, collaborate with staff and suppliers, prepare reports and drive continuous system improvements with a focus on service quality.

Qualifications

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Demonstrated experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

Responsibilities

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Skills

System oversight

Staff training

Communication

Project coordination

Operations support

Education

Tertiary qualifications in IT/Systems

Tools

POS system

Bookings system

Memberships system

CRM

Incident reporting system

Reporting dashboards

Job description

CBCity is seeking a Systems Officer to oversee leisure and aquatic service support systems at Roselands. You will manage point of sale, bookings, memberships, CRM, reporting and training, ensuring safe, efficient customer experiences across venues.

This is a 12-month, full-time role based in Roselands with a 35-hour week. You’ll coordinate upgrades, collaborate with staff and suppliers, prepare reports and drive continuous system improvements with a focus on service quality.