Customer Experience Lead - Aquatic & Leisure (FT)

Council Jobs

Melbourne

On-site

AUD 76,000 - 81,000

Full time

5 days ago

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Benefits offered by this job

Annual leave loading 17.5%

Professional development

Accrued day off every four weeks

Salary packaging

Purchase leave

Study support

Discounted gym memberships

Parental leave 16 weeks

EAP

Public transport access

Onsite parking

Job summary

Kingston City Council is seeking a Customer Experience Supervisor for Kingston's Aquatic and Leisure facilities to lead frontline teams and drive sales and retention initiatives. You will supervise staff, assist with rostering and training, and promote programs to members and visitors, delivering outstanding customer experiences.

Flexibility with working arrangements, full-time employment, and a supportive team culture are offered as part of a role that combines leadership with hands-on customer

Qualifications

Responsibilities

Drive sales, membership retention and customer engagement activities to maximise participation across our facilities.
Supervise and support excellence amongst Customer Experience staff, assisting with rostering, training and day-to-day operations.
Respond to customer enquiries, feedback and complaints, ensuring excellent service outcomes.
Promote facility programs, activities, and partnership opportunities amongst customers, schools, clubs and community groups.

Skills

Customer service

Relationship building

Staff supervision

Sales and retention targets

Microsoft 365 & CRM

CPR certification

Tools

CRM systems

Microsoft 365

Job description

Flexibility with working arrangements, full-time employment, and a supportive team culture are offered as part of a role that combines leadership with hands-on customer

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