Leisure & Aquatics Systems Lead (POS & CRM)

City of Canterbury Bankstown Council; Sydney; Presencial; AUD 88.000 - 107.000; Tempo integral

Benefícios oferecidos por esta vaga

ATO (Accrued Time Off)

Professional growth and continuous学习

Health and wellbeing programs

Fitness Passport

Resumo da vaga

City of Canterbury Bankstown Council – Roselands NSW is seeking a Systems Officer to oversee and improve support systems for our leisure and aquatic services. You will manage applications such as POS, bookings, memberships, and CRM, coordinating upgrades and staff training to ensure smooth operations.

The role is a 12-month temporary full-time position based in Roselands, with a 35-hour week and a starting salary of AUD 97,327 plus 12% super.

Qualificações

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

Responsabilidades

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Conhecimentos

Planning

Organisational skills

Communication

Staff training

Problem solving

Customer service

Formação

Tertiary qualifications or relevant experience in leisure and aquatics

Ferramentas

POS (Point of Sale)

Bookings system

Memberships system

CRM systems

Descrição da vaga

City of Canterbury Bankstown Council – Roselands NSW is seeking a Systems Officer to oversee and improve support systems for our leisure and aquatic services. You will manage applications such as POS, bookings, memberships, and CRM, coordinating upgrades and staff training to ensure smooth operations.

The role is a 12-month temporary full-time position based in Roselands, with a 35-hour week and a starting salary of AUD 97,327 plus 12% super.