Systems Officer

City of Canterbury Bankstown Council; Sydney; Sur place; AUD 88 000 - 107 000; Plein temps

Avantages offerts par ce poste

ATO (Accrued Time Off)

Professional growth and continuous学习

Health and wellbeing programs

Fitness Passport

Résumé du poste

City of Canterbury Bankstown Council – Roselands NSW is seeking a Systems Officer to oversee and improve support systems for our leisure and aquatic services. You will manage applications such as POS, bookings, memberships, and CRM, coordinating upgrades and staff training to ensure smooth operations.

The role is a 12-month temporary full-time position based in Roselands, with a 35-hour week and a starting salary of AUD 97,327 plus 12% super.

Qualifications

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

Responsabilités

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Connaissances

Planning

Organisational skills

Communication

Staff training

Problem solving

Customer service

Formation

Tertiary qualifications or relevant experience in leisure and aquatics

Outils

POS (Point of Sale)

Bookings system

Memberships system

CRM systems

Description du poste

City of Canterbury Bankstown Council – Roselands NSW

22h ago , from City of Canterbury Bankstown Council

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

The role

Help keep the systems behind our leisure and aquatic services running smoothly.

As our Systems Officer, you will oversee the support systems and applications that help our teams deliver safe, efficient and high-quality experiences for customers across our leisure and aquatic venues.

This is a temporary full-time opportunity for 12 months to support operational requirements. The position is based in Roselands.

Duties

Duties will include but not be limited to:

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Qualifications

You will have:

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Demonstrated experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

The salary range for this opportunity starts at $97,327 (Grade G, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• A 12-month temporary full-time opportunity with a 35-hour working week.
• Access to Council’s Accrued Time Off (ATO) arrangement.
• An opportunity to improve the systems supporting leisure and aquatic services across our community.
• A collaborative working environment with opportunities for professional growth and continuous learning.
• Access to employee health and wellbeing programs, including Fitness Passport.

For more information, please contact Kristen Romero, Coordinator Leisure and Wellness Programs at **************@cbcity.nsw.gov.au

CBCity’s is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

Successful applicants may be required to complete pre-employment checks relevant to the role, including working with children checks, medical, reference checks, qualifications and other checks in accordance with the position.