Systems Officer

Ourmob.com.au Chemistry Pty; Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Accrued Time Off (ATO)

Employee health and wellbeing programs

Fitness Passport

Professional growth and learning

Job summary

CBCity is seeking a Systems Officer to oversee leisure and aquatic service support systems at Roselands. You will manage point of sale, bookings, memberships, CRM, reporting and training, ensuring safe, efficient customer experiences across venues.

This is a 12-month, full-time role based in Roselands with a 35-hour week. You’ll coordinate upgrades, collaborate with staff and suppliers, prepare reports and drive continuous system improvements with a focus on service quality.

Qualifications

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Demonstrated experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

Responsibilities

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Skills

System oversight

Staff training

Communication

Project coordination

Operations support

Education

Tertiary qualifications in IT/Systems

Tools

POS system

Bookings system

Memberships system

CRM

Incident reporting system

Reporting dashboards

Job description

Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

The role

Help keep the systems behind our leisure and aquatic services running smoothly.

As our Systems Officer, you will oversee the support systems and applications that help our teams deliver safe, efficient and high-quality experiences for customers across our leisure and aquatic venues.

This is a temporary full-time opportunity for 12 months to support operational requirements. The position is based in Roselands.

Duties will include but not be limited to:

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

You will have:

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Demonstrated experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

The salary range for this opportunity starts at $97,327 (GradeG, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• A 12-month temporary full-time opportunity with a 35-hour working week.
• Access to Council’s Accrued Time Off (ATO) arrangement.
• An opportunity to improve the systems supporting leisure and aquatic services across our community.
• A collaborative working environment with opportunities for professional growth and continuous learning.
• Access to employee health and wellbeing programs, including Fitness Passport.

For more information, please contact Kristen Romero, Coordinator Leisure and Wellness Programs at [e-mail]

Applications close 13 November 2026

CBCity’s is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to complete pre-employment checks relevant to the role, including working with children checks, medical, reference checks, qualifications and other checks in accordance with the position.