Customer Experience & Admin Specialist — Retail & Onboarding

Maroondah City Council; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. This ongoing full-time role sits within the Customer Experience and Sales Team, delivering accurate facility information and handling guest enquiries.

You will support administrative processes across the department and assist with onboarding and cross-organisational tasks, contributing to high-standard customer service at Leisure and Aquatic venues.

Qualifications

• Customer service mindset and ability to handle enquiries.
• Ability to support administrative processes within a leisure and aquatic venue.

Responsibilities

• Provide high quality customer service and accurate facility information to guests.
• Handle customer enquiries and assist with department administrative processes.
• Provide high level administrative support to the Leisure and Aquatic venues including onboarding, learning and development, and cross-organisational support.

Job description

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. This ongoing full-time role sits within the Customer Experience and Sales Team, delivering accurate facility information and handling guest enquiries.

You will support administrative processes across the department and assist with onboarding and cross-organisational tasks, contributing to high-standard customer service at Leisure and Aquatic venues.