Systems Officer

City of Canterbury Bankstown; Sydney; On-site; AUD 97,000 - 120,000; Full time

Job summary

CBCity is seeking a Systems Officer to oversee support systems, POS, bookings, memberships and CRM across our leisure and aquatic venues in Roselands. You will coordinate upgrades, train staff and maintain system documentation to ensure smooth operations.

The role is a 12-month temporary full-time position with a 35-hour week, offering the chance to contribute to high-quality customer experiences and to work with a collaborative team within a diverse community.

Qualifications

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• Clear communication skills and ability to train staff and develop system documentation.
• Experience managing applications such as POS, bookings, memberships and CRM systems.
• Experience evaluating technology, implementing improvements and coordinating projects.

Responsibilities

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

Skills

Clear communication skills

Planning & organising

Collaborative problem-solving

Customer service

Education

Tertiary qualifications or relevant experience

Tools

POS systems

Bookings systems

CRM systems

Memberships systems

Job description

Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

The role

Help keep the systems behind our leisure and aquatic services running smoothly.

As our Systems Officer, you will oversee the support systems and applications that help our teams deliver safe, efficient and high-quality experiences for customers across our leisure and aquatic venues.

This is a temporary full-time opportunity for 12 months to support operational requirements. The position is based in Roselands.

Duties will include but not be limited to:

• Oversee and improve systems including point of sale, memberships, bookings, customer relationship management, pool testing and incident reporting.
• Coordinate system upgrades, implementations and troubleshooting with minimal disruption to staff and customers.
• Investigate new technologies and recommend improvements based on operational needs and cost.
• Collaborate with staff, leaders, IT and software providers to resolve issues and improve processes.
• Deliver staff training and maintain system procedures, documentation and troubleshooting guides.
• Prepare reports and analyse system usage data to support operational decisions.

You will have:

• Tertiary qualifications and/or relevant experience overseeing support systems, software and applications within leisure and aquatics or a similar field.
• A current Class C driver’s licence and Working with Children Check.
• Demonstrated experience managing applications such as point of sale, bookings, memberships and customer relationship management systems.
• Experience evaluating technology, implementing improvements and coordinating projects.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Clear communication skills, including experience training staff and developing system documentation.
• A collaborative approach to problem-solving and a commitment to quality customer service.

The salary range for this opportunity starts at $97,327 (GradeG, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• A 12-month temporary full-time opportunity with a 35-hour working week.
• Access to Council’s Accrued Time Off (ATO) arrangement.
• An opportunity to improve the systems supporting leisure and aquatic services across our community.
• A collaborative working environment with opportunities for professional growth and continuous learning.
• Access to employee health and wellbeing programs, including Fitness Passport.

For more information, please contact Kristen Romero, Coordinator Leisure and Wellness Programs at [e-mail]

Applications close 13 November 2026

CBCity’s is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to complete pre-employment checks relevant to the role, including working with children checks, medical, reference checks, qualifications and other checks in accordance with the position.