Legal Receptionist

Collier Family Law; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Collier Family Law in Cairns is seeking a friendly Legal Receptionist to be the first point of contact for clients and callers. You will balance reception duties with basic administrative support, maintaining discretion, empathy and sound judgement in sensitive family law matters.

This on-site role requires you to welcome visitors, manage diaries, answer calls, handle messages, and assist with filing and document preparation while upholding confidentiality.

Qualifications

• Minimum of one year experience in reception or client-facing administration role.
• Professional telephone manner and strong written and verbal communication skills.
• Strong understanding of confidentiality and professional boundaries.
• Willingness to learn practice management systems.
• Ability to work independently and contribute to a small team.

Responsibilities

• Welcome clients and visitors and maintain a tidy, professional reception area.
• Answer and direct incoming calls, take accurate messages and manage general enquiries.
• Schedule appointments, coordinate meeting rooms and assist with diary management.
• Assist with new client enquiries and intake procedures in accordance with firm processes.
• Manage incoming and outgoing mail, emails, scanning and electronic filing.
• Maintain accurate client records and handle confidential information with care.
• Assist with correspondence, document preparation and general administrative tasks as directed.
• Coordinate office supplies and help with day-to-day organisation of the office.

Skills

Reception experience

Client-facing communication

Confidentiality

Microsoft Office

Team collaboration

Tools

Microsoft Office

Practice management systems

Job description

As our first point of contact, you will provide a welcoming, professional experience for clients and callers. Family law matters can be sensitive, so a calm manner, discretion and empathy are essential. Working closely with our legal team, you will balance reception duties with administrative support, using sound judgement and referring legal enquiries to the appropriate team member.

Please note that this position is based in our Cairns office and is not suitable for remote or part-time work. As our first point of contact, the Legal Receptionist is required to be on site during our office opening hours of 8:30am to 5:00pm, Monday to Thursday, and 8:30am to 4:00pm on Friday.

Key responsibilities

Welcome clients and visitors and maintain a tidy, professional reception area.

Answer and direct incoming calls, take accurate messages and manage general enquiries.

Schedule appointments, coordinate meeting rooms and assist with diary management.

Assist with new client enquiries and intake procedures in accordance with firm processes.

Manage incoming and outgoing mail, emails, scanning and electronic filing.

Maintain accurate client records and handle confidential information with care.

Assist with correspondence, document preparation and general administrative tasks as directed.

Coordinate office supplies and help with the day-to-day organisation of the office.

About you

The ideal candidate must have:

A minimum of one year experience in reception or client-facing administration role; experience in a legal or medical practice is highly regarded.

A professional telephone manner and strong written and verbal communication skills.

A respectful, empathetic approach to clients who may be navigating difficult circumstances.

Excellent organisational skills, accurate data entry and attention to detail.

Confidence using Microsoft Office and a willingness to learn practice management systems.

A strong understanding of confidentiality and professional boundaries.

The ability to work independently and contribute to a small team.