Receptionist

Brookwater Legal; Ipswich City; On-site; AUD 48,000 - 56,000; Full time

Job summary

Brookwater Legal in Queensland seeks a friendly receptionist/administrative assistant to greet clients, manage calls, emails, and general office duties. You will support solicitors and staff in a busy boutique firm.

Ideal candidates have excellent communication, strong organization, attention to detail, and proficiency with MS Office and LEAP. This on-site role offers training, collaboration, and growth opportunities.

Qualifications

• Excellent customer service and communication skills.
• Great organizational ability with the capacity to juggle multiple tasks.
• Attention to detail and data entry accuracy.
• Proficiency with MS Office/Outlook; LEAP experience is preferred.
• Ability to work independently and as part of a small team.

Responsibilities

• Greeting clients and visitors in a warm, professional manner.
• Answering and directing calls; managing general enquiries.
• Managing emails, correspondence, and mail; assisting with office duties.
• Scheduling appointments and maintaining calendars.
• Opening, updating, and closing client files; data entry.

Skills

Customer service

Communication

Time management

Teamwork

Discretion

Education

High school diploma

Tools

LEAP

Microsoft Office

Outlook

Job description

As the first point of contact for our clients, you will play an important role in creating a welcoming and professional experience for everyone who interacts with our firm. This is a varied position suited to someone who enjoys working with people, takes pride in their work and is confident managing multiple tasks in a busy office environment.

Key responsibilities

Greeting clients and visitors in a warm and professional manner

Answering and directing incoming telephone calls and managing general enquiries

Managing incoming and outgoing emails, correspondence and mail and attending general office duties

Scheduling appointments and maintaining calendars

Opening, maintaining and closing client files, including data entry

Assisting with document preparation, scanning, filing and general administration

Maintaining the reception area and ensuring the office is presented professionally and attending to weekly office cleans

Providing general administrative support to our solicitors and support staff

Assisting with other day-to-day office duties as required

About you

Excellent communication and interpersonal skills, with a friendly and professional manner

Strong organisational skills and the ability to prioritise competing tasks on time and reliable to complete such tasks

Exceptional attention to detail and accuracy

Confidence using Microsoft Office, Outlook and firms software management programs. Our firm uses LEAP, experience preferred

The ability to work both independently and collaboratively within a small team

A proactive approach and willingness to take initiative

Discretion and an understanding of the importance of client confidentiality

A reliable, adaptable and enthusiastic attitude

Previous experience in a legal office or professional services environment would be highly regarded, but is not essential

About us

Brookwater Legal is a boutique law firm located in Brookwater, Queensland. We pride ourselves on providing professional, approachable and personalised legal services to our clients across Conveyancing, Property Law, Wills & Estates and Family Law. We are a close-knit team that values a positive workplace culture, teamwork, attention to detail and a genuine commitment to delivering exceptional client service.

A welcoming, friendly and supportive team environment

The opportunity to be part of a growing boutique law firm

A varied role with opportunities to develop new skills

Training and support to help you succeed in your position

A professional workplace that values teamwork, initiative and personal development