Legal Receptionist

Ryans Solicitors ltd; Maroochydore; Presencial; AUD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Ryans Solicitors & Attorneys is seeking a Legal Receptionist/Paralegal/Legal Secretary to join our team in Maroochydore, QLD. This full-time position requires managing a busy reception, handling client inquiries and providing essential admin support to our legal team.

You will greet clients, coordinate appointments, process correspondence, and assist with document preparation while maintaining confidentiality and professional standards. A strong client-focused demeanour is essential.

Formación

• Proven experience in a legal reception or administrative environment.
• Excellent customer service and professional client interactions.
• Strong telephone etiquette and written communication.
• Proficiency with MS Word, Excel and Outlook.
• Experience with legal practice management systems desirable.
• Excellent organisation and ability to prioritise tasks.
• Discretion and ability to maintain client confidentiality.
• Attention to detail and accuracy.
• Professional appearance for a client-facing role.
• Team player with ability to support colleagues.
• Understanding of legal terminology and office procedures advantageous.

Responsabilidades

• Manage the reception desk and greet clients in a professional manner.
• Answer and direct telephone enquiries; take messages and maintain call records.
• Schedule and confirm client appointments; coordinate solicitor calendars.
• Process mail, courier services and general office correspondence.
• Maintain reception area cleanliness, organisation and supplies.
• Assist with general administrative tasks including photocopying and filing.
• Process client intake information and prepare initial documentation.
• Support legal team with document formatting, binding and presentation.
• Maintain confidentiality and adhere to legal professional conduct.
• Take on increased responsibilities depending on the successful applicant's preferred role.

Conocimientos

Legal reception

Customer service

Phone etiquette

MS Office

Legal terminology

Team player

Practice management

Herramientas

Practice management

Descripción del empleo

Ryans Solicitors & Attorneys is seeking a Legal Receptionist/Paralegal/Legal Secretary to join our team. This is a full-time position based at our office located in Maroochydore QLD 4558. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional atmosphere whilst providing essential administrative support to our legal team. This role is fundamental to the smooth operation of our practice and directly contributes to client satisfaction and retention.

What you'll be doing

• Managing the reception desk and greeting clients, visitors and staff in a professional and courteous manner
• Answering and directing telephone enquiries to the appropriate staff members, taking messages and maintaining accurate call records
• Scheduling and confirming client appointments and coordinating calendars for solicitors and staff
• Processing mail, courier services and general office correspondence
• Maintaining reception area cleanliness, organisation and supplies
• Assisting with general administrative tasks including photocopying, filing and data entry
• Processing client intake information and preparing initial documentation
• Supporting the legal team with document formatting, binding and presentation
• Maintaining confidentiality and adhering to legal professional conduct requirements at all times
• Increased responsibility depending on the manner the successful Applicant would like to work.

What we're looking for

• Proven experience in a legal reception or similar administrative environment, ideally within a law firm or legal practice
• Excellent customer service skills with the ability to handle client interactions professionally and courteously
• Strong telephone etiquette and communication skills, both verbal and written
• Proficiency with general office software including Microsoft Word, Excel and Outlook
• Experience with legal practice management systems is desirable but not essential
• Excellent organisational skills with the ability to priorities multiple tasks and meet deadlines
• A high level of discretion and the ability to maintain client confidentiality
• Attention to detail and accuracy in administrative tasks
• A professional appearance and demeanour suitable for a client-facing role
• Ability to work effectively as part of a team and support colleagues
• A sound understanding of legal terminology and office procedures is advantageous

About us

At Ryans Solicitors & Attorneys, we value our team members and are committed to creating a supportive and professional work environment. As part of our team, you will benefit from working alongside experienced legal professionals in a collegial atmosphere. We welcome applications from all candidates