Legal Receptionist — Cairns Front Desk & Admin

Collier Family Law; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Collier Family Law in Cairns is seeking a friendly Legal Receptionist to be the first point of contact for clients and callers. You will balance reception duties with basic administrative support, maintaining discretion, empathy and sound judgement in sensitive family law matters.

This on-site role requires you to welcome visitors, manage diaries, answer calls, handle messages, and assist with filing and document preparation while upholding confidentiality.

Qualifications

• Minimum of one year experience in reception or client-facing administration role.
• Professional telephone manner and strong written and verbal communication skills.
• Strong understanding of confidentiality and professional boundaries.
• Willingness to learn practice management systems.
• Ability to work independently and contribute to a small team.

Responsibilities

• Welcome clients and visitors and maintain a tidy, professional reception area.
• Answer and direct incoming calls, take accurate messages and manage general enquiries.
• Schedule appointments, coordinate meeting rooms and assist with diary management.
• Assist with new client enquiries and intake procedures in accordance with firm processes.
• Manage incoming and outgoing mail, emails, scanning and electronic filing.
• Maintain accurate client records and handle confidential information with care.
• Assist with correspondence, document preparation and general administrative tasks as directed.
• Coordinate office supplies and help with day-to-day organisation of the office.

Skills

Reception experience

Client-facing communication

Confidentiality

Microsoft Office

Team collaboration

Tools

Microsoft Office

Practice management systems

Job description

Collier Family Law in Cairns is seeking a friendly Legal Receptionist to be the first point of contact for clients and callers. You will balance reception duties with basic administrative support, maintaining discretion, empathy and sound judgement in sensitive family law matters.

This on-site role requires you to welcome visitors, manage diaries, answer calls, handle messages, and assist with filing and document preparation while upholding confidentiality.