Lebanese-Speaking Customer Service Officer - Delight Customers

Bank of Sydney Limited; Canterbury-Bankstown; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Discounted home loans

Online perks and discounts

Job summary

Bank of Sydney Limited is seeking a Customer Service Officer at Bankstown Branch. You will greet customers, explore their needs, and refer opportunities to bankers to deliver value. Strong communication and prior customer service experience are essential.

Lebanese-speaking candidates are encouraged, and training supports growth within our retail and business banking teams. This on-site role offers daily customer interactions and a supportive team environment.

Qualifications

• Experience in customer service and sales is essential.
• Lebanese-language communication is highly valued for Lebanese-speaking customers.
• Ability to quickly identify customer needs and suggest value-added options.

Responsibilities

• Greet customers with a smile and enthusiasm and proactively explore their needs.
• Identify potential product and service offerings to add value.
• Manage a client portfolio through a robust calling program.
• Refer lending and other product opportunities to retail and business bankers.
• Create a delightful customer experience and resolve queries with practical solutions.
• Maintain records of customer interactions in Salesforce.
• Adhere to policy, process, risk and compliance requirements.

Skills

Customer service

Sales

Communication

Tools

Salesforce

Job description

Bank of Sydney Limited is seeking a Customer Service Officer at Bankstown Branch. You will greet customers, explore their needs, and refer opportunities to bankers to deliver value. Strong communication and prior customer service experience are essential.

Lebanese-speaking candidates are encouraged, and training supports growth within our retail and business banking teams. This on-site role offers daily customer interactions and a supportive team environment.