Customer Service Officer

Bank of Sydney Limited; Canterbury-Bankstown; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Discounted home loans

Online perks and discounts

Job summary

Bank of Sydney Limited is seeking a Customer Service Officer at Bankstown Branch. You will greet customers, explore their needs, and refer opportunities to bankers to deliver value. Strong communication and prior customer service experience are essential.

Lebanese-speaking candidates are encouraged, and training supports growth within our retail and business banking teams. This on-site role offers daily customer interactions and a supportive team environment.

Qualifications

• Experience in customer service and sales is essential.
• Lebanese-language communication is highly valued for Lebanese-speaking customers.
• Ability to quickly identify customer needs and suggest value-added options.

Responsibilities

• Greet customers with a smile and enthusiasm and proactively explore their needs.
• Identify potential product and service offerings to add value.
• Manage a client portfolio through a robust calling program.
• Refer lending and other product opportunities to retail and business bankers.
• Create a delightful customer experience and resolve queries with practical solutions.
• Maintain records of customer interactions in Salesforce.
• Adhere to policy, process, risk and compliance requirements.

Skills

Customer service

Sales

Communication

Tools

Salesforce

Job description

No banking experience required! If you have experience and a passion for customer service we would love to hear from you.

We’re with you

Established in 2001, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.

Working with us

A Bank of Sydney we’ve proudly created a culture of communityand connection where our employees enjoy:

• Delivering customer delight and genuine value to ourcustomers
• Thriving together with passionate, like-minded peers
• Developing their skills to achieve excellence in everything
• Engaging in professional, community and social events
• Being recognised by their peers and rewarded for theirefforts
• Financial benefits including discounted home loans
• Access to hundreds of online perks and discounts to counterthe cost of living
• Heart-felt health and well-being resources, activities andsupport

About the role

We highly encourage applications from Lebanese-speakingcandidates, as the ability to communicate with our Lebanese-speaking customers ishighly valued in this role.

As the first point of contact for our customers our CustomerService Officers add genuine value to our customers through a range of simpleand straightforward banking products and services. Based at our Bankstown Branch, you will be reporting to one of our passionate Customer Service Managers.You may also be required to work from our other branch locations fromtime-to-time based on our business needs. Responsibilities include:

• Greeting customers with a smile and enthusiasm, andpro-actively explores their needs
• Identifying potential product and service offerings to addgenuine value
• Managing a client portfolio through a robust calling program
• Referring lending and other product or service opportunitiesto our retail and business bankers
• Creating a delightful customer experience to all ourcustomers
• Resolving customer queries with simple and practicalsolutions
• Maintaining prudent records of every customer interactionthrough Salesforce
• Understanding and adhering to all policy, process, risk andcompliance requirements

All about you

We’re looking for bright shining eyes! A passion for addinggenuine value to our customers and our business is the key to success in thisrole. We’re looking for people who:

• Fluency in Lebanese language (written and spoken) is highlyadvantageous
• Are confident, with gravitas to pro-actively engage withcustomers
• The ability to quickly explore and identify customer needs
• Seize the moment and use their initiative to suggestvalue-add options to customers
• Have a growth mindset to drive referrals through to oursales teams
• Are connected to community to prospect new customers
• Previous customer service and sales experience essential

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