Banking Customer Service Specialist — Community Impact

Bendigo Bank; Coniston; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Job summary

A national banking institution seeks a Customer Service Officer for the Community Bank Wollongong branch in Australia. In this full-time role, you'll assist customers with banking services, support digital literacy, and create meaningful community connections. Ideal candidates will have customer service experience, strong communication skills, and a keen attention to detail. This position offers personal development opportunities and a range of benefits, including health support and a corporate learning program.

Qualifications

• Experience in a customer service environment and ability to achieve targets.
• Strong attention to detail for secure transactions.
• Confidence to communicate effectively with customers.

Responsibilities

• Assist customers with transactions and educate them about services.
• Support customers’ digital literacy and online banking needs.
• Process transactions and handle customer queries efficiently.

Skills

Customer service experience

Attention to detail

Communication skills

Collaboration

Confidence

Job description

A national banking institution seeks a Customer Service Officer for the Community Bank Wollongong branch in Australia. In this full-time role, you'll assist customers with banking services, support digital literacy, and create meaningful community connections. Ideal candidates will have customer service experience, strong communication skills, and a keen attention to detail. This position offers personal development opportunities and a range of benefits, including health support and a corporate learning program.