Greek-Speaking Customer Delight Officer

Bank of Sydney Limited; Sydney; Presencial; AUD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted home loans

Hundreds of online perks and discounts

Health and well-being resources

Descripción de la vacante

Bank of Sydney Limited is seeking Customer Service Officers at our Marrickville Branch to greet customers, pro-actively identify needs and offer value-added banking products. You may work at other branch locations as needed, reporting to a Customer Service Manager.

Fluency in Greek is highly valued for communicating with Greek-speaking customers. You will manage a client portfolio via a robust calling program, refer lending opportunities to retail and business bankers, and maintain accurate

Formación

• Fluency in Greek language (written and spoken) is highly advantageous.
• Confident, with gravitas to pro-actively engage with customers.
• Ability to quickly explore and identify customer needs.
• Seize the moment and use initiative to suggest value-add options to customers.
• Growth mindset to drive referrals through to our sales teams.
• Connected to community to prospect new customers.
• Genuine passion to deliver customer delight.
• Previous customer service and sales experience essential.

Responsabilidades

• Greeting customers with a smile and enthusiasm, pro-actively explores their needs.
• Identifying potential product and service offerings to add genuine value.
• Managing a client portfolio through a robust calling program.
• Referring lending and other product or service opportunities to our retail and business bankers.
• Creating a delightful customer experience to all our customers.
• Resolving customer queries with simple and practical solutions.
• Maintaining prudent records of every customer interaction through Salesforce.
• Understanding and adhering to all policy, process, risk and compliance requirements.

Conocimientos

Greek language

Customer service

Sales experience

Communication skills

Herramientas

Salesforce

Descripción del empleo

Bank of Sydney Limited is seeking Customer Service Officers at our Marrickville Branch to greet customers, pro-actively identify needs and offer value-added banking products. You may work at other branch locations as needed, reporting to a Customer Service Manager.

Fluency in Greek is highly valued for communicating with Greek-speaking customers. You will manage a client portfolio via a robust calling program, refer lending opportunities to retail and business bankers, and maintain accurate