Customer Service Officer

Bank of Sydney Limited; Sydney; Presencial; AUD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted home loans

Hundreds of online perks and discounts

Health and well-being resources

Descripción de la vacante

Bank of Sydney Limited is seeking Customer Service Officers at our Marrickville Branch to greet customers, pro-actively identify needs and offer value-added banking products. You may work at other branch locations as needed, reporting to a Customer Service Manager.

Fluency in Greek is highly valued for communicating with Greek-speaking customers. You will manage a client portfolio via a robust calling program, refer lending opportunities to retail and business bankers, and maintain accurate

Formación

• Fluency in Greek language (written and spoken) is highly advantageous.
• Confident, with gravitas to pro-actively engage with customers.
• Ability to quickly explore and identify customer needs.
• Seize the moment and use initiative to suggest value-add options to customers.
• Growth mindset to drive referrals through to our sales teams.
• Connected to community to prospect new customers.
• Genuine passion to deliver customer delight.
• Previous customer service and sales experience essential.

Responsabilidades

• Greeting customers with a smile and enthusiasm, pro-actively explores their needs.
• Identifying potential product and service offerings to add genuine value.
• Managing a client portfolio through a robust calling program.
• Referring lending and other product or service opportunities to our retail and business bankers.
• Creating a delightful customer experience to all our customers.
• Resolving customer queries with simple and practical solutions.
• Maintaining prudent records of every customer interaction through Salesforce.
• Understanding and adhering to all policy, process, risk and compliance requirements.

Conocimientos

Greek language

Customer service

Sales experience

Communication skills

Herramientas

Salesforce

Descripción del empleo

We’re with you

Established in 2001, Bank of Sydney is a growing retail bank that delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is to provide genuine value to our people, customers, communities and partners through our retail, business and trade finance products.

Working with us

A Bank of Sydney we’ve proudly created a culture of community and connection where our employees enjoy:

• Delivering customer delight and genuine value to our customers
• Thriving together with passionate, like-minded peers
• Developing their skills to achieve excellence in everything
• Engaging in professional, community and social events
• Being recognised by their peers and rewarded for their efforts
• Financial benefits including discounted home loans
• Access to hundreds of online perks and discounts to counter the cost of living
• Heart-felt health and well-being resources, activities and support

About the role

We highly encourage applications from Greek-speaking candidates, as the ability to communicate with our Greek-speaking customers is highly valued in this role.

As the first point of contact for our customers our Customer Service Officers add genuine value to our customers through a range of simple and straightforward banking products and services. Based at our Marrickville Branch, you will be reporting to one of our passionate Customer Service Managers. You may also be required to work from our other branch locations from time-to-time based on our business needs. Responsibilities include:

• Greeting customers with a smile and enthusiasm, and pro-actively explores their needs
• Identifying potential product and service offerings to add genuine value
• Managing a client portfolio through a robust calling program
• Referring lending and other product or service opportunities to our retail and business bankers
• Creating a delightful customer experience to all our customers
• Resolving customer queries with simple and practical solutions
• Maintaining prudent records of every customer interaction through Salesforce
• Understanding and adhering to all policy, process, risk and compliance requirements

All about you

We’re looking for bright shining eyes! A passion for adding genuine value to our customers and our business is the key to success in this role. We’re looking for people who:

• Fluency in Greek language (written and spoken) is highly advantageous
• Are confident, with gravitas to pro-actively engage with customers
• The ability to quickly explore and identify customer needs
• Seize the moment and use their initiative to suggest value-add options to customers
• Have a growth mindset to drive referrals through to our sales teams
• Are connected to community to prospect new customers
• Have a genuine passion to deliver customer delight
• Previous customer service and sales experience essential

Are you with us?