Learning Delivery Leader — Hybrid & Impactful L&D Lead

EML; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

Employee Assistance Program access

Job summary

EML in NSW is seeking a Learning Delivery Leader for a 12-month secondment in Sydney with hybrid work options. You will lead the Learning Delivery Specialists, partner with leadership to implement the Learning Delivery Plan, and drive capability uplift across operations.

The role focuses on designing and delivering engaging programs, onboarding and leadership development, with a strong emphasis on analytics and stakeholder engagement.

Qualifications

• Experience leading a learning, capability, organisational development or similar function within a high-volume operational environment.
• Strong understanding of adult learning principles and 70:20:10 model.
• Proven ability to design, coordinate and deliver learning programs including onboarding and development initiatives.

Responsibilities

• Lead a team of Learning Delivery Specialists in a high-volume ops environment.
• Collaborate with Claims Capability Manager and Head of Program to deliver Learning Delivery Plan.
• Schedule, implement and monitor NSW Nominal Insurer capability and learning initiatives.
• Oversee learning administration, content, LMS and related systems for consistent delivery.
• Build relationships with stakeholders to identify capability needs and deliver effective solutions.
• Deliver leadership capability uplift sessions to operational leaders.
• Oversee reporting and analytics to measure impact of learning interventions.
• Keep knowledge current on industry, scheme, legislation and contracts to align learning with business needs.

Skills

Leadership

Stakeholder management

Adult learning principles

Learning delivery

Tools

Learning Management System (LMS)

Job description

EML in NSW is seeking a Learning Delivery Leader for a 12-month secondment in Sydney with hybrid work options. You will lead the Learning Delivery Specialists, partner with leadership to implement the Learning Delivery Plan, and drive capability uplift across operations.

The role focuses on designing and delivering engaging programs, onboarding and leadership development, with a strong emphasis on analytics and stakeholder engagement.