Learning Delivery Leader

EML Group; Sydney; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Wellbeing program

Learning and development tailored to成长

EAP access

Company-wide celebrations

Annual incentive scheme

Job summary

EML is seeking a Learning Delivery Leader to join the NSW Nominal Insurer team in Sydney on a 12-month secondment with hybrid work. You will lead Learning Delivery Specialists, shaping learning strategies that uplift capability across high-volume operations and onboarding, while advancing the Level Up leadership program.

You will collaborate with the Claims Capability Manager and senior leaders to deliver engaging, practical learning solutions, monitor impact, and ensure alignment with business

Qualifications

• Experience leading learning, capability, organisational development or similar in a high-volume operational environment.
• Strong understanding of adult learning principles, e.g., 70:20:10 to support capability development.
• Proven experience designing, coordinating and delivering learning programs, including onboarding and development initiatives.
• Solid understanding of NSW Workers Compensation scheme operations.
• Strong facilitation, presentation and stakeholder management skills for diverse leaders.
• Experience working with an LMS and using reporting/analytics to measure learning effectiveness.
• Collaborative, agile and solutions-focused with strong organisational skills to manage multiple priorities across units.

Responsibilities

• Lead and support a team of Learning Delivery Specialists.
• Collaborate with Claims Capability Manager and Head of Program and Change to deliver the Learning Delivery Plan.
• Schedule, implement and monitor NSW Nominal Insurer capability and learning initiatives.
• Oversee learning administration, content, LMS and related systems for consistent delivery.
• Build relationships with stakeholders to identify capability needs and deliver effective learning solutions.
• Deliver leadership capability uplift sessions to operational leaders.
• Oversee reporting and analytics to measure impact and drive improvements.
• Keep updated with industry, scheme, legislation to align learning with business needs.

Skills

Learning delivery leadership

Adult learning principles

LMS & analytics

Stakeholder management

Learning program design

Tools

LMS

Job description

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

We’re looking for a Learning Delivery Leader to join our NSW Nominal Insurer (NI) team.

This is a fantastic opportunity for someone who understands how to build capability in a high-volume operational environment and enjoys bringing people together, developing talent and turning learning strategies into meaningful business outcomes.

You’ll lead a team of Learning Delivery Specialists and work closely with leaders across the business to deliver engaging, practical learning solutions that support our people from onboarding through to ongoing development. You will also assist with the delivery of our leadership development program “Level Up”.

This is a full-time, 12-month secondment based in our Sydney office, with flexibility to work hybrid.

What You’ll Be Doing

• Lead and support a team of Learning Delivery Specialists, fostering a collaborative, high-performing and customer-focused team.
• Work with the Claims Capability Manager and Head of Program and Change to deliver the agreed Learning Delivery Plan and maximise capability uplift across operations.
• Lead the scheduling, implementation and monitoring of NSW Nominal Insurer capability and learning initiatives.
• Oversee learning administration, content, LMS and related systems to ensure effective and consistent delivery.
• Build strong relationships with stakeholders and the broader business to understand capability needs and deliver effective learning solutions.
• Deliver leadership capability uplift sessions to our operational leaders
• Oversee reporting and analytics to measure the impact of learning interventions, identify capability gaps and drive continuous improvement.
• Maintain current knowledge of industry, scheme, legislation and contract, ensuring learning remains aligned with business needs and best practice.

What We’re Looking For

• Experience leading a learning, capability, organisational development or similar function within a high-volume operational environment.
• Strong understanding of adult learning principles, using approaches such as 70:20:10 to support capability development.
• Proven experience designing, coordinating and delivering learning programs, including cohort‑based onboarding and development initiatives.
• Solid working understanding of the operation of NSW Workers Compensation scheme.
• Strong facilitation, presentation and stakeholder management skills, with the confidence to engage with diverse stakeholders, from new starters through to senior leadership teams.
• Experience working with a Learning Management System (LMS) and using reporting and analytics to measure learning effectiveness.
• A collaborative, agile and solutions‑focused approach, with strong organisational skills and the ability to manage competing priorities across multiple business units.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.