Hybrid Learning Delivery Leader: Build Capability & Impact

Eml Group; Sydney; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Wellbeing program

Learning and development tailored to成长

EAP access

Company-wide celebrations

Annual incentive scheme

Job summary

EML is seeking a Learning Delivery Leader to join the NSW Nominal Insurer team in Sydney on a 12-month secondment with hybrid work. You will lead Learning Delivery Specialists, shaping learning strategies that uplift capability across high-volume operations and onboarding, while advancing the Level Up leadership program.

You will collaborate with the Claims Capability Manager and senior leaders to deliver engaging, practical learning solutions, monitor impact, and ensure alignment with business

Qualifications

• Experience leading learning, capability, organisational development or similar in a high-volume operational environment.
• Strong understanding of adult learning principles, e.g., 70:20:10 to support capability development.
• Proven experience designing, coordinating and delivering learning programs, including onboarding and development initiatives.
• Solid understanding of NSW Workers Compensation scheme operations.
• Strong facilitation, presentation and stakeholder management skills for diverse leaders.
• Experience working with an LMS and using reporting/analytics to measure learning effectiveness.
• Collaborative, agile and solutions-focused with strong organisational skills to manage multiple priorities across units.

Responsibilities

• Lead and support a team of Learning Delivery Specialists.
• Collaborate with Claims Capability Manager and Head of Program and Change to deliver the Learning Delivery Plan.
• Schedule, implement and monitor NSW Nominal Insurer capability and learning initiatives.
• Oversee learning administration, content, LMS and related systems for consistent delivery.
• Build relationships with stakeholders to identify capability needs and deliver effective learning solutions.
• Deliver leadership capability uplift sessions to operational leaders.
• Oversee reporting and analytics to measure impact and drive improvements.
• Keep updated with industry, scheme, legislation to align learning with business needs.

Skills

Learning delivery leadership

Adult learning principles

LMS & analytics

Stakeholder management

Learning program design

Tools

LMS

Job description

EML is seeking a Learning Delivery Leader to join the NSW Nominal Insurer team in Sydney on a 12-month secondment with hybrid work. You will lead Learning Delivery Specialists, shaping learning strategies that uplift capability across high-volume operations and onboarding, while advancing the Level Up leadership program.

You will collaborate with the Claims Capability Manager and senior leaders to deliver engaging, practical learning solutions, monitor impact, and ensure alignment with business