Learning Delivery Lead for High-Impact Programs

peopleworth; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

peopleworth is seeking a Programme Delivery Lead to develop and implement effective processes that support high-quality programme delivery in higher education and professional learning contexts. You will lead and develop a multidisciplinary delivery team, acting as the escalation point for complex learner challenges and coordinating with learner support and stakeholder groups.

You will monitor performance, analyse data to identify improvements, manage risks, and contribute to scalable systems

Qualifications

• Experience delivering programmes in higher education, professional learning or related environments.
• Ability to lead and develop multidisciplinary teams.
• Strong operational management and process-improvement capabilities.
• Proven ability to resolve complex challenges and manage escalations effectively.
• Experience working with mentors, facilitators, coaches or learner support professionals.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, reporting and decision-making abilities.
• Ability to identify and manage operational risks proactively.

Responsibilities

• Develop and implement effective processes to support high-quality programme delivery.
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
• Act as the escalation point for complex programme and learner-related challenges.
• Collaborate with learner support teams to ensure excellent participant outcomes.
• Coordinate facilitators and mentors to ensure successful programme delivery.
• Support recruitment, onboarding, engagement and retention of facilitators.
• Monitor programme performance and analyse operational data to identify improvements.
• Build and maintain strong relationships with key stakeholders and programme partners.
• Work collaboratively across teams to achieve delivery objectives and shared outcomes.
• Identify, prioritise and manage operational risks throughout programme delivery.
• Contribute to the development of scalable systems, processes and operational assets.
• Represent programme needs and stakeholder feedback in planning and operational discussions.

Skills

Programme delivery management

Leadership of multidisciplinary teams

Operational management

Escalation handling

Stakeholder management

Analytics & reporting

Risk management

Communication & collaboration

Job description

peopleworth is seeking a Programme Delivery Lead to develop and implement effective processes that support high-quality programme delivery in higher education and professional learning contexts. You will lead and develop a multidisciplinary delivery team, acting as the escalation point for complex learner challenges and coordinating with learner support and stakeholder groups.

You will monitor performance, analyse data to identify improvements, manage risks, and contribute to scalable systems