Digital Learning Delivery Manager (Course Delivery, EdTech)

peopleworth; Newcastle City Council; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Collaborative culture

Career growth

Innovative learning programs

Meaningful learner outcomes

Job summary

peopleworth is seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. You will manage cross-functional delivery teams, drive high‑quality learner experiences, and build strong stakeholder relationships to ensure programmes are delivered efficiently.

In this role you will contribute to continuous improvement, operational excellence, and achieving positive learner outcomes within a fast-paced, evolving environment.

Qualifications

• Experience delivering programmes in higher education, professional learning, or related environments.
• Proven ability to lead multidisciplinary teams and manage cross-functional delivery.
• Strong operational management and process-improvement capabilities.
• Ability to resolve complex challenges and manage escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner-support professionals.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical, reporting, and decision-making abilities.
• Proactive approach to identifying and managing operational risks.

Responsibilities

• Develop and implement processes to support high-quality programme delivery.
• Lead and manage programme coordinators, facilitators, mentors, and delivery team members.
• Act as escalation point for complex learner-related challenges.
• Collaborate with learner support teams to ensure strong participant outcomes.
• Coordinate facilitators and mentors to ensure successful delivery.
• Support recruitment, onboarding, engagement, and retention of facilitators.
• Monitor programme performance and analyse data to identify improvements.
• Build and maintain relationships with stakeholders and partners.
• Work across teams to achieve delivery objectives and outcomes.
• Identify, prioritise, and manage operational risks in delivery.
• Contribute to scalable systems, processes, and assets for delivery.
• Represent programme needs in planning and operational discussions.

Skills

Programme delivery

Team leadership

Operations management

Stakeholder management

Analytical reporting

Risk management

Communication skills

Problem solving

Job description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward‑thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross‑functional delivery teams, driving high‑quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.

Key Responsibilities

• Develop and implement effective processes to support high‑quality programme delivery
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
• Act as the escalation point for complex programme and learner‑related challenges
• Collaborate with learner support teams to ensure excellent participant outcomes
• Coordinate facilitators and mentors to ensure successful programme delivery
• Support the recruitment, onboarding, engagement, and retention of facilitators
• Monitor programme performance and analyse operational data to identify improvements
• Build and maintain strong relationships with key stakeholders and programme partners
• Work collaboratively across teams to achieve delivery objectives and shared outcomes
• Identify, prioritise, and manage operational risks throughout programme delivery
• Contribute to the development of scalable systems, processes, and operational assets
• Represent programme needs and stakeholder feedback in planning and operational discussions

Requirements

• Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments
• Experience leading and developing multidisciplinary teams
• Strong operational management and process improvement capabilities
• Demonstrated ability to resolve complex challenges and manage escalations effectively
• Experience working with mentors, facilitators, coaches, or learner support professionals
• Strong stakeholder management and relationship‑building skills
• Excellent analytical, reporting, and decision‑making abilities
• Ability to identify and manage operational risks proactively
• Strong communication and collaboration skills across diverse stakeholder groups
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
• Ability to work effectively in fast‑paced and evolving environments
• Experience balancing quality outcomes with commercial and operational objectives

Benefits

• Collaborative, people‑centred performance culture
• Opportunities to grow in a fast‑paced environment
• Exposure to innovative learning and development programmes
• Opportunity to contribute to meaningful learner and career outcomes