Learning Delivery Lead — Education & Programs

peopleworth; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Job summary

peopleworth is seeking an experienced Delivery Manager to lead the operational delivery of education and learning programmes. You will manage cross‑functional delivery teams, drive high‑quality learner experiences, and nurture stakeholder relationships to ensure programmes are delivered efficiently and effectively.

You will contribute to continuous improvement, manage risks, and collaborate with learner support professionals and mentors.

Qualifications

• Experience delivering programmes in higher education, professional learning or training.
• Experience leading multidisciplinary teams.
• Strong operational management and process improvement capabilities.
• Ability to resolve complex challenges and manage escalations.
• Experience working with mentors, facilitators, coaches, or learner support professionals.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, reporting, and decision-making abilities.
• Ability to identify and manage operational risks proactively.
• Strong communication and collaboration across diverse stakeholder groups.
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences.
• Ability to work effectively in fast-paced and evolving environments.
• Experience balancing quality outcomes with commercial and operational objectives.

Responsibilities

• Develop and implement effective processes to support high-quality programme delivery
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
• Act as the escalation point for complex programme and learner-related challenges
• Collaborate with learner support teams to ensure excellent participant outcomes
• Coordinate facilitators and mentors to ensure successful programme delivery
• Support the recruitment, onboarding, engagement, and retention of facilitators
• Monitor programme performance and analyse operational data to identify improvements
• Build and maintain strong relationships with key stakeholders and programme partners
• Work collaboratively across teams to achieve delivery objectives and shared outcomes
• Identify, prioritise, and manage operational risks throughout programme delivery
• Contribute to the development of scalable systems, processes, and operational assets
• Represent programme needs and stakeholder feedback in planning and operational discussions

Skills

Programme delivery management

Multidisciplinary team leadership

Operational management

Stakeholder management

Data analysis

Communication

Risk management

Process improvement

Learner/customer experience

Job description

peopleworth is seeking an experienced Delivery Manager to lead the operational delivery of education and learning programmes. You will manage cross‑functional delivery teams, drive high‑quality learner experiences, and nurture stakeholder relationships to ensure programmes are delivered efficiently and effectively.

You will contribute to continuous improvement, manage risks, and collaborate with learner support professionals and mentors.