Learning Delivery Lead — Education Programs & Impact

peopleworth; Gold Coast City; On-site; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Innovative learning

Meaningful outcomes

Job summary

peopleworth is seeking an experienced Delivery Manager to lead the operational delivery of education and learning programmes. You will manage cross-functional delivery teams, drive high-quality learner experiences, and support stakeholder relationships to ensure programmes are delivered efficiently and effectively.

You will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes within our Employer Group ecosystem.

Qualifications

• Experience managing programme delivery in higher education, professional learning, training, or related environments.
• Experience leading and developing multidisciplinary teams.
• Strong operational management and process improvement capabilities.
• Demonstrated ability to resolve complex challenges and manage escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner support professionals.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, reporting, and decision-making abilities.
• Ability to identify and manage operational risks proactively.
• Strong communication and collaboration skills across diverse stakeholder groups.
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences.
• Ability to work effectively in fast-paced and evolving environments.
• Experience balancing quality outcomes with commercial and operational objectives.

Responsibilities

• Develop and implement effective processes to support high-quality programme delivery.
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
• Act as the escalation point for complex programme and learner-related challenges.
• Collaborate with learner support teams to ensure excellent participant outcomes.
• Coordinate facilitators and mentors to ensure successful programme delivery.
• Support the recruitment, onboarding, engagement, and retention of facilitators.
• Monitor programme performance and analyse operational data to identify improvements.
• Build and maintain strong relationships with key stakeholders and programme partners.
• Work collaboratively across teams to achieve delivery objectives and shared outcomes.
• Identify, prioritise, and manage operational risks throughout programme delivery.
• Contribute to the development of scalable systems, processes, and operational assets.
• Represent programme needs and stakeholder feedback in planning and operational discussions.

Skills

Programme delivery

Team leadership

Stakeholder management

Analytical reporting

Process improvement

Job description

peopleworth is seeking an experienced Delivery Manager to lead the operational delivery of education and learning programmes. You will manage cross-functional delivery teams, drive high-quality learner experiences, and support stakeholder relationships to ensure programmes are delivered efficiently and effectively.

You will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes within our Employer Group ecosystem.