Digital Learning Delivery Manager (Course Delivery, EdTech)

peopleworth; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

peopleworth is seeking a Programme Delivery Lead to develop and implement effective processes that support high-quality programme delivery in higher education and professional learning contexts. You will lead and develop a multidisciplinary delivery team, acting as the escalation point for complex learner challenges and coordinating with learner support and stakeholder groups.

You will monitor performance, analyse data to identify improvements, manage risks, and contribute to scalable systems

Qualifications

• Experience delivering programmes in higher education, professional learning or related environments.
• Ability to lead and develop multidisciplinary teams.
• Strong operational management and process-improvement capabilities.
• Proven ability to resolve complex challenges and manage escalations effectively.
• Experience working with mentors, facilitators, coaches or learner support professionals.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, reporting and decision-making abilities.
• Ability to identify and manage operational risks proactively.

Responsibilities

• Develop and implement effective processes to support high-quality programme delivery.
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
• Act as the escalation point for complex programme and learner-related challenges.
• Collaborate with learner support teams to ensure excellent participant outcomes.
• Coordinate facilitators and mentors to ensure successful programme delivery.
• Support recruitment, onboarding, engagement and retention of facilitators.
• Monitor programme performance and analyse operational data to identify improvements.
• Build and maintain strong relationships with key stakeholders and programme partners.
• Work collaboratively across teams to achieve delivery objectives and shared outcomes.
• Identify, prioritise and manage operational risks throughout programme delivery.
• Contribute to the development of scalable systems, processes and operational assets.
• Represent programme needs and stakeholder feedback in planning and operational discussions.

Skills

Programme delivery management

Leadership of multidisciplinary teams

Operational management

Escalation handling

Stakeholder management

Analytics & reporting

Risk management

Communication & collaboration

Job description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

• Develop and implement effective processes to support high-quality programme delivery
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
• Act as the escalation point for complex programme and learner-related challenges
• Collaborate with learner support teams to ensure excellent participant outcomes
• Coordinate facilitators and mentors to ensure successful programme delivery
• Support the recruitment, onboarding, engagement, and retention of facilitators
• Monitor programme performance and analyse operational data to identify improvements
• Build and maintain strong relationships with key stakeholders and programme partners
• Work collaboratively across teams to achieve delivery objectives and shared outcomes
• Identify, prioritise, and manage operational risks throughout programme delivery
• Contribute to the development of scalable systems, processes, and operational assets
• Represent programme needs and stakeholder feedback in planning and operational discussions

Requirements

• Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments
• Experience leading and developing multidisciplinary teams
• Strong operational management and process improvement capabilities
• Demonstrated ability to resolve complex challenges and manage escalations effectively
• Experience working with mentors, facilitators, coaches, or learner support professionals
• Strong stakeholder management and relationship-building skills
• Excellent analytical, reporting, and decision‑making abilities
• Ability to identify and manage operational risks proactively
• Strong communication and collaboration skills across diverse stakeholder groups
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
• Ability to work effectively in fast‑paced and evolving environments
• Experience balancing quality outcomes with commercial and operational objectives

Benefits

• Collaborative, people‑centred performance culture
• Opportunities to grow in a fast‑paced environment
• Exposure to innovative learning and development programmes
• Opportunity to contribute to meaningful learner and career outcomes

Our Recruitment Process

Throughout every stage, we value clear communication, respectful engagement and timely feedback.