Remote Learner Success Manager

peopleworth

Canberra

On-site

AUD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Fully remote role

Flexible working environment

Job summary

peopleworth is seeking a Learner Experience Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout.

You will drive learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

Qualifications

Bachelor's degree or equivalent experience.
At least 3 years in student support, customer success, or learner engagement.
Strong ability to build rapport with diverse learner groups.
Excellent organisational and administrative skills.
Experience facilitating online sessions or coaching learners (preferred).
Familiar with digital education platforms and online learning environments.
Empathetic, proactive, and professional handling sensitive information.
Accountability and ownership of learner outcomes.

Responsibilities

Act as the primary point of contact for learners from onboarding through course completion.
Conduct 1:1 and group learner support sessions across multiple time zones.
Guide learners in structuring study plans and managing progress toward completion.
Identify and address learning or engagement challenges early, offering practical solutions.
Maintain clear and responsive communication via email, chat, and video calls.
Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met.
Monitor learner performance and engagement using tracking tools and reports.
Collect and analyse learner feedback to recommend process improvements.
Provide alumni support and foster a sense of community among past participants.